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As a member of the North Point Team, the Front Desk Associate embodies NPH Guest Service Principles by warmly greeting and welcoming guests on arrival, professionally handling business transactions and responding timely and sensitively to guest needs/requests.
Essential Functions:
Greets and welcomes guests upon arrival.
Manages guest check-in, check-out and billing processes.
Handles sensitive guest information including room assignment and credit card/cash transactions.
Responds to guest inquiries, ensuring that complaints or requests are handled timely and with sensitivity.
Meets all in-service requirements, complies with all system policies and procedures
Supervisory Responsibility:
None
Work Environment: Professional work environment requiring business-casual dress or in some cases uniform professional dress; requires high level of verbal and written communication required with both internal and external customers.
Other Duties:
Please note that this description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Requirements:
High School diploma
1-year experience in hotel front desk desired
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
Frequent use requiring close vision, repetitive motion; bending; frequent standing (up to 8 hours) walking, reaching, occasional lifting up to 25 lbs.
Core Competencies: All North Point Hospitality employees are expected to exhibit the following behaviors in performing their job duties:
Professionalism
Ability to delight guests by anticipating needs and responding in a friendly, helpful manner
Consistently caring and respectful attitude toward internal and external customers
Act as gracious host to all guests
Full Time
05/13/2024
07/11/2024
northpointhospitality.com
Atlanta, GA
50 - 100
The job skills required for Front Desk Associate 3-11PM include Guest Service, Billing, Written Communication, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Associate 3-11PM. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Associate 3-11PM. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Associate 3-11PM positions, which can be used as a reference in future career path planning. As a Front Desk Associate 3-11PM, it can be promoted into senior positions as a Receptionist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Associate 3-11PM. You can explore the career advancement for a Front Desk Associate 3-11PM below and select your interested title to get hiring information.
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Career tips from people on Front Desk Associate jobs
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Always Be Available as a Mentor.
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