• Managing Transitions of Care – hospital, nursing home, emergency room, etc.
• Patient Outreach & Engagement – ex: care gap closure
• Care Team support – ex: overdue orders monitoring, care coordination messages from clinical teams, backline support, etc.
• Chronic Care Management patient support

Operational Excellence

• Uses professional skills to the best of their ability
• Provides a positive patient-centered experience for every patient
• Considers safety of patients and works to help provide a safe environment
• Maintains a current up-to-date knowledge of new policies and procedures
• Works to create an efficient, highly productive environment utilizing LEAN methodology

Relationship Management

• Works collaboratively with all staff, providers and leadership
• Engages others as part of a team-oriented philosophy
• The Care Coordinator will work with practice leadership, providers, clinical staff, and ancillary care teams, as well as with patients, families/caregivers, to achieve healthcare and lifestyle goals and maintain open lines of communication across the care team.

POSITION REQUIREMENTS

Education

• Hold a current, unrestricted WA state licensure as a Medical Assistant (MA-C or MA-R), or others with aptitude and experience in clinical settings
• The Care Coordinator must be proficient in medical terminology, basic anatomy & physiology

Experience and Key Skills

• Possess a professional, positive, team-oriented attitude
• Ability to communicate well with others through written and verbal interpersonal communication
• Ability to perform routine assignments independently
• Demonstrate attention to detail and organizational skill
• Demonstrate strong assessment skills (professional, situational & clinical)

• Possess or be willing to attain knowledge/expertise related to Chronic Care Management
• Ability to lead and engage in Motivational Interviewing techniques
• Possess basic computer skill and knowledge of NOHN EHR and Practice Management systems
• Possess or be willing to attain knowledge/expertise related to Population Health Management
• Ability to multi-task and prioritize with minimal direction

• Demonstrate critical thinking skills and emotional intelligence in the workplace
• Demonstrate patient-centric, customer service-oriented approach
• Uphold the mission, values, and principles of the organization
• Create and maintain a positive, team-based culture

Physical/Environmental

• Must be able to walk intermittently for 8 hours.
• Some standing, sitting, bending, occasional lifting.
• Use hands and fingers to continually manipulate a keyboard.
• Must be able to verbally communicate and hear.
• Viewing the computer for 8 hours.

Compensation will be based on experience and licensure based on range listed.