QUALIFICATIONS :

Education : Associates degree or equivalent experience in behavioral health. Bachelor’s degree in business preferred. Experience : Two years of office experience performing similar job duties.

Advanced computer skills including Microsoft Office Suite, Word, Outlook, Excel, and SharePoint. Able to maneuver on the Internet to conduct research or obtain information, including EHR and Video Conferencing.

Basic statistical knowledge and ability to interpret and construct reports. Proficient typing, phone, and data recording skills.

Other : Lived experiences with behavioral health issues are valued. ESSENTIAL JOB FUNCTIONS :

• Scheduling, managing calendars and meetings, including but not limited to program director calendars and meetings.
• Information and referral management through various portals.
• Distribution of reports to applicable recipients.
• Access and use external websites for input of reporting data (ie : WSA).
• Documentation review, formatting, and reporting.
• Contact with community service providers, contractors, and hospital admission units.
• Data collection and compilation for programmatic summary reports.
• Recording, typing, formatting, and distribution of meeting minutes.
• Maintenance and monitoring of agency and statewide databases.
• Other specific duties as assigned by program directors.
• Maintains confidentiality of service recipients in accordance with HIPAA Privacy Laws and 42 C.F.R., Part 2.

PHYSICAL REQUIREMENTS : Ability to walk, bend, stand, sit, lift up to 25 pounds with or without assistance, stretch / reach, hear, see, hand / finger dexterity, and drive a vehicle.

Position requires physical ability to complete and maintain certification in CPI techniques which will be a training class provided to the job incumbent.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions in accordance with applicable laws.

OTHER JOB SPECIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES) :

• Strong interpersonal skills.
• Strong problem solving and creative skills; ability to exercise sound judgment and make decisions based on accurate and timely analyses.
• Skilled in developing comprehensive reports.
• High level of integrity and dependability; is results-oriented.
• Able to maintain a positive attitude with work assignments and in relationships with co-workers.
• Maintains appropriate professional image; able to maintain composure and effectiveness under pressure and in changing conditions;

able to accept feedback as it relates to job performance and responsibilities.

OTHER REQUIREMENTS :

• Must be current in Adult CPR and First Aid; provided by NCCMH.
• Complete initial training in Non-Violent Crisis Intervention (CPI); provided by NCCMH.
• Have own phone for communication, reliable access to messages, and Multi-Factoring capability.
• Have reliable transportation in carrying out organization duties.
• Possess a valid Michigan driver’s license and have a satisfactory driving record.
• Ability to work within guidelines of the code of conduct, regulatory compliance plan and personnel policies.
• Supports a philosophy of service delivery that is recovery-based, person centered, and culturally competent.
• Adhere to applicable policies and procedures as required by MDHHS and other pertinent regulatory agencies.

Last updated : 2024-04-26