Leader Automotive Group is a wholly-owned subsidiary of AutoCanada, a publicly-traded company. Leader Automotive is AutoCanada's first footprint into the U.S. market, and we currently have ten dealerships consisting of 23 different franchises and over 800 employees. We have a strong presence in the Chicagoland area, with eight dealerships and two more located in central Illinois. We are searching for talented individuals to begin a new and exciting legacy in the U.S. market.
We are currently searching for a seasoned service advisor to join our team at our high volume North City Honda dealership. Our service department continues to grow, and this would be a rare opportunity for the right individual. With your experience and our high volume, you can make a great income. Come join an exciting team and work with the best franchise in the market.
Benefits

• Health, Dental & Vision Insurance
• BCBS Health & Wellness Discounts/Programs
• Life Insurance
• 401(k)
• Paid time off / Vacation
• Growth / Advancement Opportunities
• Employee Vehicle Purchase Policy
• Above Average Industry Pay
• Publicly traded organization/stability
• Employee referral bonuses

Responsibilities:

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to impact the customer positively.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Maintain a good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications:

• Must be a top performer willing to go above and beyond for customers
• Outstanding in sales and follow-through
• Must have at least one year experience in automobile service write-ups
• Experience with CDK is a plus
• Self-motivated, organized, and driven to succeed
• Must possess a valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.