Health information technology (HIT) is information technology applied to health and health care. HIT supports health information technology across computerized systems and the secure exchange of health information between consumers, providers, payers, and quality monitors.

Norman Regional Health System is a team of more than 3,000 healers all working together to bring our mission and vision to life. Our mission is to serve our community as the leader in health and wellness care. Our vision is to be the provider of choice to improve the health and well-being of our regional communities.

• Deployment of hardware including unboxing and putting together hardware of various kinds.
• Basic technical installation experience with unboxing devices, setup, installation, following maps, interacting with team environment, working with users
• Receive and process computer related support calls and electronic requests according to departmental policies and procedures.
• Identify and troubleshoot computer related issues over the telephone and on-site in a professional manner.
• Monitor computer systems including but not limited to servers, backups, applications, network, desktops and peripherals to ensure optimum availability and performance.
• Perform procedures related to the operation of the Desktop and Help Desk role within the department including answering the Help Desk phone, Help Desk voice mail queue, Help Desk on-line ticketing queue, assigning tickets to the correct support group within the department, scheduling and performing nightly backups, printing and distributing reports, ensuring all interfaces are up and working properly.
• Document new, updated or close tickets in electronic ticketing system as well as keep departmental procedure documents up to date.
• Inventory NRHS assets including hardware and software.
• Communicate with other staff, physicians and affiliated vendors on issue status and resolution.
• Available to work all shifts, as needed (7am to 4 pm, 8 am to 5 pm, 9 am to 6 pm, 3pm to 11 pm, and 11 pm to 7 am). 24/7/365.
• This position is also required to be on call.
• Other duties as assigned.

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Education

• High School Diploma or GED. Formal education (or equivalent experience) using software packages and operating systems applicable to NRHS, preferred.

Experience

• Two years experience with supporting and troubleshooting desktop software applications such as Microsoft Office suites and Microsoft Windows operating systems, preferred
• Experience with Help Desk support, desktop hardware and components, including installation, repair, troubleshooting, and peripheral hardware, preferred.
• Basic experience with NRHS standard software applications, Citrix, Active Directory, Wireless integration, DHCP, DNS, and VPN, preferred.
• Experience in a customer service role is also desired.
• Minimal experience required