Front Desk Agent

Job Description :

We are looking for friendly and efficient Front Desk Agents to join our team for on-demand roles at various hotels, resorts, and lodging facilities.

Ideal candidates are those who excel in customer service and can provide a welcoming and professional experience for guests.

Key Responsibilities (Varies by Business) :

• Greet and welcome guests upon arrival.
• Register guests, assign rooms, and distribute room keys.
• Process payments for accommodation and services.
• Answer inquiries about hotel services, check-in / check-out times, and local attractions.
• Handle guest complaints and concerns in a professional manner.
• Maintain an up-to-date knowledge of room availability, rates, and promotions.
• Coordinate with housekeeping and maintenance staff to ensure room quality and guest satisfaction.
• Perform clerical duties such as filing, photocopying, and handling mail.

Requirements :

• Proven experience as a Front Desk Agent, Receptionist, or similar role.
• Excellent communication and organizational skills.
• Proficiency in handling reservations software and phone systems.
• Strong customer service orientation and problem-solving skills.
• Ability to stand for extended periods and manage multiple tasks simultaneously.
• Flexibility to work in shifts, including nights, weekends, and holidays.
• High school diploma; additional certification in hospitality is a plus.

Benefits :

• Flexible scheduling to suit different lifestyle needs.
• Competitive pay.
• Opportunity to work in diverse hospitality environments.
• Dynamic and supportive team atmosphere.

Join our team as a Front Desk Agent and be the face of hospitality, providing exceptional service and a memorable experience for our guests.

Apply now to embark on a fulfilling career in the hospitality industry!

Last updated : 2024-03-01