2 Product Support Representative Jobs in Chatsworth, CA
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NMB Technologies Corporation is Hiring a Product Support Representative Near Chatsworth, CA
- Customer Service – Become a subject matter expert in certain areas of the product to provide customer service to new and existing customers and ensure a positive customer experience.
- Ability to evaluate, troubleshoot, and offer solutions to problems using common support best practices, proper escalation, and documentation via common CRM software.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Ensure all issues are properly analyzed, documented, logged, and resolved in a timely manner.
- Order Processing & Coordination – Assist customers daily by full order cycle from order entry, follow-up, timely delivery, and complete fulfillment.
- Process daily data entries by using the AS400 system
- Expedite orders, reschedules, and immediate shipments
- Coordinate orders or shipments with instructions as necessary
- Confirm and provide sales order backlog weekly
- Supply Chain Support – Provide coordination with supply chain requirements for manufacturing to Forecast
- Support the logistics group to help track shipments
- Team Support – Coordinate and collaborate across internal groups such as coordination, business development, account managers, and engineering groups.
- Liaise with other departments as necessary to better service our customers.
- Administration - Other administrative duties pertaining to a particular account (special requirements, reports, implementation special instructions, etc.)
- Improvements - Identify opportunities that will improve both the customer and teammate experience.
- Other – perform other related duties as required.
- Bachelor’s degree preferred, or equivalent work experience
- 2 years’ experience in customer service or related field, understanding of manufacturing function, and supply chain.
- Ability to self-manage, prioritize tasks and act with autonomy and limited supervision
- Problem-solving ability
- Able to multi-task and manage a large account-base
- Knowledge of AS400 a plus
- Computer skills:Microsoft Office, Word, Excel, and PowerPoint
- Excellent verbal and written communication skills.
- Bi-lingual in Japanese is a plus
- The ability to professionally communicate, read and write at a business level in Japanese is a plus
- 401(K)
- Safe Harbor
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance & AD&D
- Healthcare & Dependent Care Spending Accounts
- Short-Term Disability
- Long-Term Disability
- Employee Assistance Program
- Sick Leave Benefits
- Paid Vacation
- Paid Holidays
- Tuition Reimbursement
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time.
The job description doesn't constitute a contract of employment and the company may exercise its employment-at-will rights at any time.
The above lists all of the essential functions, education, knowledge, skills and abilities required for this job. These are the minimum requirements; employees must also demonstrate good interpersonal skills, proper attitude and professionalism, acceptable attendance and work behaviors – at a minimum.
Job Summary
Full Time
Wholesale
$61k-78k (estimate)
02/26/2024
04/22/2024
nmbtc.com
PLANETARIUM, NY
200 - 500
1988
<$5M
Wholesale
Related Companies
The job skills required for Product Support Representative include Customer Service, Microsoft Office, Problem Solving, CRM, PowerPoint, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Product Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Product Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Product Support Representative positions, which can be used as a reference in future career path planning. As a Product Support Representative, it can be promoted into senior positions as a Sales Support Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product Support Representative. You can explore the career advancement for a Product Support Representative below and select your interested title to get hiring information.
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