About Nielsen Mechanical Contractors:

Nielsen Mechanical is a Commercial and Industrial HVAC company with offices in Colorado Springs and Denver. We are experiencing strong growth and are actively looking for motivated, hardworking individuals to join our dynamic team and be part of our success.

At Nielsen, we collaborate with you to build the career you want now as well as the path to the career you want in the future. As a Crete Mechanical Group company, Nielsen offers its employees the benefits, resources, training, and opportunities of a large nationwide organization while maintaining our local company culture. We foster a culture built around teamwork, integrity, and continuous growth.

Position Summary:

Working out of our North (Denver) office, reporting to the Service Manager. TheService Traineris responsible for assisting in day-to-day scheduling, technical assistance, addressing customer concerns, and quality assurance of Service Technicians. They will be responsible for completing HVAC preventative maintenance, repairs, and equipment replacements. Tasked to troubleshoot, repair, maintain and install commercial HVAC and related equipment.

Duties and Responsibilities:

• Able to respond professionally to a heavy workload of service calls.
• Communicates effectively with customers, regardless of their level of technical knowledge.
• Ability to communicate to a customer the cause of their problem, the remedy and recommended next steps.
• Able to train services technicians to follow and utilize troubleshooting guides to identify problems quickly.
• Address customer’s questions/concerns before leaving the work site.
• Use proper tools, instruments, and safety procedures.
• Systematize techniques to assist service representatives, resolve issues and alleviate customer problems.
• Schedule arrival and departure with customers.
• Able to communicate tactfully if the system problems are caused by the customer.
• Demonstrates good time management and can plan and prioritize responsibilities related to calls, required tools and materials, as well as scheduling vehicle maintenance.
• Promptly and accurately completes all required paperwork.
• Keeps manager informed of new developments, changes, and customer status.
• Assist service manager with any billing questions or issues.
• Assist service manager with logistics of equipment replacements i.e. schedule subcontractors, lining out technicians on projects, help oversee project cost versus sale price.
• Assist service manager with service repair proposals.
• Complete service reports daily.
• Demonstrates strong leadership skills.

Requirements:

• 6 years of commercial HVAC maintenance and installation experience
• Universally EPA Certified
• Solid HVAC and controls experience
• Demonstrated commercial expertise in boilers, chillers, pneumatic controls, digital controls, VRV/VRF and packaged HVAC equipment
• Valid Driver’s License
• Strong critical thinking, attention to detail, problem recognition and problem-solving skills
• Ability to work well under pressure and keep deadlines
• Ability to work and create a strong team atmosphere
• Highly motivated
• Ability to read electronic schematics
• Ability to lift at least 70 pounds
• High School diploma/GED required equivalent work experience

We Offer:

• Strong hourly base rate, depending upon experience
• Profit sharing when applicable based on performance
• Strong medical, dental and vision insurance benefits
• 100% company paid short term and long-term disability benefits
• 4% 401K match
• 2 weeks PTO
• 7 Paid Holidays Observed (Thanksgiving, Day after Thanksgiving, Christmas Day, New Year’s Day. Memorial Day, July 4th, and Labor Day)
• Sick Leave
• Paid Training
• Company Vehicle
• Career advancement based upon availability and performance.