Regulatory Compliance Manager

Location: North Carolina and South Carolina

Summary

Assists in the development and monitoring of company policies and procedures related to property management; Compliance training, and development. Assist VP of Affordable Property Management, Director of Compliance and Regional Property Managers with special projects, administrative tasks, and other related work. This position does not supervise any staff except when circumstances arise and Support Services Manager is also an onsite Community Manager, in that instance then would supervise Maintenance Technician and any other onsite staff. Travel is required. Use of your vehicle will be required. Assist NHE, Inc., in pursuit to its mission.

I. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Personnel Management
  • Assist Director of Compliance and Regional Property Manager with training all community staff or related positions.
  • Promote staff harmony through support, effective leadership and positive example
  • Reports staff concerns to Regional Property Manager
  • When required acts as onsite Community Manager in temporary absence of onsite Community Manager or
  • vacant position

• Regulatory Compliance
  • Assist in reviewing all move ins/outs/recertifications/Interims etc. as required by Regulator Programs and NHE guidelines
  • Monitors/Maintains regulatory compliance with company policies, procedures and industry regulations on behalf of owner/agent with appropriate regulations (i.e., HUD, LIHTC, HOME, HTF, RD, PBV, HCV, PH).
  • Assist in ensuring each property is adhering to their specific program types regulations
  • Interprets and applies HUD regulations and identifies and recommends compliance and changes as appropriate.
  • Establishes and coordinates a schedule to review and inspect tenant files onsite or electronically for all HUD, RD and Home projects
  • Assists in the implementation of any new or updated governmental rules and procedures and standard operating manuals
  • Completes/Compiles Third Party/Bank/State/Syndicator/GP monthly/quarterly/annual compliance reports
  • Updates syndicators websites monthly with occupancy and make ready status for all tax credit properties
  • Enter Tax Credit Rent and Utility Allowances in Yardi as needed
  • Assists in preparation and participation in any regulatory management/physical inspections and any other onsite inspections with lender, insurance, owner, etc. when needed
  • Reviews Regional Property Manager audit package for HOME and State Housing audits prior to sending to the state
  • Prepares written response for any compliance related findings (none physical) and sends to Regional Property Manager for submission
  • For all HOME programs prepares and submits all HOME rent approval packages annually to State Housing as required
  • Prepares/Maintains weekly file tracking report to the sites, Regional Property Managers and VP of Affordable Property Management
  • Reports concerns regarding property to RPM and VP
  • Updates System for Award Management System (SAMS) website for each HUD project annually as required, and for proposed new projects or newly acquired projects registered in the system as needed
  • Track and monitor all new move ins to ensure that the 90 EIV income reports are pull for all new move ins and documented efforts are filed as required
  • Assist with maintaining EIV online recertifications and master EIV authorization files for all employees, ensure all onsite staff have EIV training annually
  • Prepare and maintain all Affirmative Fair Housing Marketing Plans for all properties
  • Other duties may be assigned by Director of Compliance and VP of Affordable Property Management as needed.

• Attendance is an essential job function.
• Attends and participates in industry and NHE’s training programs as required.
• Performs the tasks of subordinate associates as needed, including leasing units and making units ready for leasing.
• Responsible for other assignments as needed and directed by senior management.
• This job description does not list all functions and tasks. Job functions may be added, deleted, or modified at any time by your management team.

II. KNOWLEDGE, SKILLS AND ABILITIES

• Excellent communication and interpersonal skills, both verbal and written.
• Strong tenant file comprehension and organizational skills a must.
• Advanced organizational skills.
• Ability to direct others to achieve company goals.
• Ability to handle multiple tasks and prioritize duties and responsibilities.
• Ability to problem solve
• Ability to work with little direction maintaining confidentiality and professionalism.
• Be a team player

III. SUPERVISORY RESPONSIBILITIES

None

IV. QUALIFICATIONS

• Five years’ experience in HUD, Rural Development, LIHTC and HOME program
• Property Manager’s license required and/or Housing Credit Certified Professional Designation (HCCP)
• Knowledge of apartment management laws and regulations, federal, state, and local.
• Must have a valid driver’s license or means of immediate transportation to attend meetings, events and daily activities

V. EDUCATIONAL AND/OR EXPERIENCE

College degree preferred but not required. Must have training or experience in basic computer use, including common applications such as Microsoft Word and Excel as well as experience with web-based software used in apartment management (Yardi Voyager, Popcard, Payscan, Rent Café preferred). Other related experience or equivalent education may be substituted.

• LANGUAGE/MATHEMATICAL/REASONING ABILITY

Ability to generate reports, business correspondence. Effectively present information and respond to questions from clients, customers, and the general public. Must possess the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Should be able to compute rate, ratio and percent. Must be able to apply common sense understanding and carry out instructions furnished written and verbally.

• PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• WORKING CONDITIONS AND ENVIRONMENT

While performing the duties of this job, the employee primarily works indoors from NHE, Inc. managed on-site property office. The employee will regularly work in a highly mobile environment in performance of the above duties and responsibilities. The noise level in the work environment is usually moderate.

POLICIES AND PROCEDURES

The employee in this job must be knowledgeable about the company's policies and procedures as described in the company Employee Handbook.

Benefits

All full-time employees are eligible to participate in our benefits program. NHE offers:

• HDHP Health Insurance Plan
• PPO Health Insurance Plan
• Vision Insurance
• Dental Insurance
• Short-Term Disability
• Long-Term Disability
• Group Life Insurance

• Health Savings Account (offered for HDHP plan)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401k Retirement plan
• 12 Paid Holidays (includes Birthday Holiday)
• Up to 130 hours of PTO

EOE