7 Distribution Customer Service Representative Jobs in Newburgh, NY
NFI Industries is Hiring a Distribution Customer Service Representative Near Newburgh, NY
***Interviews will be held at 800 Corporate Blvd, Newburgh, NY and working location will be 2 Matrix Drive, Newburgh, NY 12550***
Shift Days/Times:
Monday-Friday, 08:00-16:30
Some overtime required
Essential Duties & Responsibilities :
- Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
- Processes and inputs all customer orders
- Produces stock reports to check for product availability
- Produces all related paperwork and necessary information required for customer work orders
- Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
- Provides follow up with other departments to ensure service standards are being met
- Assures proper invoicing of accounts by verifying computer generated invoices
- Prepares shipping and tracing information to customers as required
- Maintains damage records and back order logs
- Communicates customer feedback to management including any signs of dissatisfaction
- Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
- Oversees all paperwork associated with orders and maintain the corresponding files
- Maintains current and accurate procedure manual, which details the processing requirements for each account
- HS diploma or equivalent required
- Strong computer knowledge including MS Office applications
- Basic typing skills
- Familiarity with 10-key
- Shipping software systems including UPS and Federal Express
- Excellent oral and written communication skills
- Excellent customer service skills
- Must be able to work in varying facility conditions.
- Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed
Job Summary
Full Time
$41k-51k (estimate)
05/02/2024
05/15/2024
nfiindustries.com
CAMDEN, NJ
15,000 - 50,000
1932
SIDNEY BROWN
$1B - $3B
Transportation
Related Companies
About NFI Industries
NFI is a fully integrated North American supply chain solutions provider headquartered in Camden, N.J. Privately held by the Brown family since its inception in 1932, NFI generates more than $2 billion in annual revenue and employs more than 14,500 associates. NFI owns facilities globally and operates approximately 60 million square feet of warehouse and distribution space. Its dedicated fleet consists of over 4,500 tractors and 12,500 trailers operated by 3,900 company drivers and leveraging partnerships with 500 owner operators. NFI has a significant drayage presence at nearly every major U....S. port, leveraging the services of an additional 1,200 owner operators. The companys business lines include dedicated transportation, distribution, brokerage, transportation management, port drayage, intermodal, global logistics, and real estate.
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The following is the career advancement route for Distribution Customer Service Representative positions, which can be used as a reference in future career path planning. As a Distribution Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Distribution Customer Service Representative. You can explore the career advancement for a Distribution Customer Service Representative below and select your interested title to get hiring information.
