An NFC Package Runner ensures exceptional service is provided to all residents and their guests. A Package Runner is responsible for delivering packages to the front door of the unit owner/tenant while upholding our 5 Diamond Customer Service Standard and carrying out all workplace expectations and policies.
Reports To: The Package Runner reports directly to Concierge Director
Duties & Responsibilities (include and not limited to the following)
Receives assigned deliveries upon start of shift
When interacting with clients will show genuine sincerity and appreciation
Present a professional appearance by adhering to Company Uniform and Grooming Standards
Perform at the highest level of Customer Service
Proactively ensure a smooth operation and service experience by effectively communicating with each team member, property management and residents/guests
Follow property specific system to receive and sign for resident packages to ensure efficient delivery to residents
Performs miscellaneous job-related duties as assigned
Accurately record time and attendance in Company time record keeping system
Adhere to all Company Polices as indicated in Employee Handbook and Property specific regulations
Knowledgeable of all emergency and safety procedures
Must be able to follow a work schedule by being on time and dressed in the proper uniform
Ability to follow routine verbal and written instructions
Effective communication skills and engage positively with clients