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Flex Service Technician - MDT
Dallas, TX, USA Midland, TX, USA Odessa, TX, USA Pecos, TX 79772, USA Req #1837 Thursday, May 16, 2024
POSITION SUMMARY
Mobile Data Technologies is seeking a Flex Service Technician to ensure excellent customer service by delivering expert on-site installation and service.
Additionally, they will offer comprehensive technical support through telephone, email, and remote access, maintaining high standards of customer satisfaction and operational continuity.
Key Accountabilities
Installation and Configuration : System Preparation : Conduct site surveys, coordinate with project teams. Software Installation and Network Integration : Install and configure necessary software, update firmware and control systems software.
Testing and Calibration : Perform functional and load testing, calibrate sensors, PIDs, and tune system settings for optimal performance.
Post-Installation Support : Provide initial technical support, troubleshoot issues, and schedule follow-up assessments to ensure continued system performance.
Service Management : Manages and organizes service trips within CRM.Maintains accurate client asset / product data, including serial numbers, specifications, and maintenance history.
Manages tickets, cases, and coordinates service trips.
Technical Support and Troubleshooting : Provides on-site and remote technical support via telephone and email.Conducts troubleshooting and root cause analysis on MDT products.
Configures and tests communication equipment, including LAN / WIFI networks, cell modems, and radio modems.Tests and calibrates products post-repair.
Customer Interaction and Relationship Building : Acts as a direct representative of MDT, upholding company’s image.Builds relationships with customers and local builders to enhance MDT's reach and customer relations.
Coordinates effectively with all company departments.
Enhances customer satisfaction and minimizes equipment downtime.
Required Knowledge, Skills, and Abilities
Minimum Required Education
Minimum Required Experience
Minimum of 3-5 years experience in the electrical field, oil and gas industry that includes installation, maintenance and / or repair
Required Licenses and Certifications
Language Comprehension
Ability to understand and speak English at a level of proficiency allowing employees to issue, receive and respond to both safety and operations-related directions in English.
Other details
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Last updated : 2024-05-17
Full Time
Energy
$50k-72k (estimate)
05/18/2024
08/16/2024