69 Technical Support Engineer Jobs in Austin, TX
NextDeavor, Inc. is Hiring a Technical Support Engineer Near Austin, TX
Technical Support Engineer
6 Months W2 Contract
Lehi, UT (Hybrid)
Benefits You'll Love:
- NextDeavor offers health, vision and dental benefits for contract employees.
- You'll be eligible to receive Paid Sick Leave (Amount varies per state).
- Own the opportunity to get your foot in the door at a well-established corporation, with the likelihood of extension or conversion to full time employment (NextDeavor's conversion rate is approximately 70%!)
- Direct responsibility over support of top accounts for Adobe Experience Platform.
- Partner with the Engineering and Product Management and other Customer Engineering teams to prioritize and track the identification and resolution of complex customer issues.
- Deliver exceptional technical service and support to eliminate, prevent, and workaround product issues.
- Develop and execute software tests to identify software problems and their causes.
- Understand the customer's use cases, goals, objectives, architecture, and business requirements for Adobe Experience Platform.
- Evaluate data structures and configurations for data integration and validation.
- Document customer interactions in multiple case management systems.
- Document product knowledge, both internal and customer-facing.
- Bachelor's degree in Computer Science, Computer Engineering, Information Technology or related field and/or three (3) years of experience in a Computer Systems Analyst position with knowledge of APIs; Databases and SQL; Cloud Technology; ETL and Data Transformation; and SaaS solutions.
- Proven Ability to Triage Complex Issues and Drive To Resolution:
- Thinks "out of the box" to creatively resolve advanced development problems(for instance, code changes or optimization in product or customization/extension). Collaborating with Product and Engineering ensuring Customer Success. Able to prioritize Job Requirements and work closely with customer ensuring "Customer Satisfaction"
- Strong Technical Knowledge of Web and Data Platform Technologies:
- HTML, CSS, JavaScript, API Workflows, Python and/or other languages, Database architecture and SQL; ETL and Data Transformation; Enterprise/SaaS solutions and Cloud Technology.
- Excellent Communication Skills - both Written & Verbal:
- Ability to explain complex issues and resolutions to both technical and business audiences in a clear manner. Good communication over the phone and in chat environments (like Slack). Concise and professional written communication for technical updates.
- Passionate About New Technologies:
- Studying new technologies, working on side projects out of pure curiosity, and a natural hunger to understand how something works is a key to succeeding in Platform Support.
- Knack for Troubleshooting:
- Comfortable tackling complex and vague problems by ruling out issues, and tapping into all resources available, especially for recreating the issue however possible. Establishing one's own test environment is a strong indicator for success in this area.
- Real Time CDP (RTCDP)/ Adobe Experience Platform (AEP) is a huge plus.
$35.00 - $39.43/hour
Ready to make your mark? Take the leap and apply directly here:- your application is in good hands.
Pay Range
$35.00 Hourly to $39.43 Hourly
Job Summary
Full Time
$67k-84k (estimate)
05/03/2024
05/20/2024
nextdeavor.com
San Diego, CA
<25
Business Services
Related Companies
The following is the career advancement route for Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Technical Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer. You can explore the career advancement for a Technical Support Engineer below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
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Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
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Technical support engineers need to rise above, and not respond with anger or frustration.
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Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
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They ensure that all technical aspects are functioning optimally.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
04/11/2022: Chillicothe, OH
Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
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A Technical Support Engineer provides customer service for computer hardware and software.
03/30/2022: Grand Forks, ND
Technical support engineers require a variety of hard skills and soft skills.
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A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
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Step 3: View the best colleges and universities for Technical Support Engineer.
