• NextDeavor offers health, vision and dental benefits for contract employees.
• You’ll be eligible to receive Paid Sick Leave (Amount varies per state).
• For lower level roles add: You'll get 1:1 mentorship and job coaching while working for a company that values your physical, mental and spiritual well being.
• Own the opportunity to get your foot in the door at a well-established corporation, with the likelihood of extension or conversion to full time employment (NextDeavor’s conversion rate is approximately 70%!)

Here’s how you’ll make an impact on the team: 

• Provides technical support via telephone, email and live chat
• Educates customers on the use of Digital Marketing products
• Assists in testing new and enhanced products
• Manages projects professionally and within stated timelines
• Accurately records and maintains incidents in accordance with department standards
• Assists Engineering and Implementation staff in resolving product issues
• Validates and reports customer submitted bug reports Participates in department team meetings
• Support sustainable & scalable software solutions for Adobe's largest customers
• Manage simultaneous projects of varying sizes & durations
• Ensure customer satisfaction is attained and drive revenue for this growing Solutions Engineering team.
• Assists in special projects and other duties as assigned

Here’s what you’ll need to be successful in this role:

• At least two years' experience in a customer support environment, preferably in a high- tech setting
• Excellent communication skills, both written and verbal
• Ability to systematically and effectively troubleshoot problems while ensuring customer satisfaction within stated service level goals
• Extensive knowledge of MS Office, email, and how the Internet and websites work
• Strong working knowledge and understanding of HTML, Javascript, Perl and web protocols

Here’s what else might help you out:

• Bachelor's degree in computer science or related field
• Experience using web analytics tools (e.g., Test & Target, SiteCatalyst, etc.)
• Knowledge of Internet Marketing