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As a Patient Resource Specialist, you’ll provide services for our client, an innovative biotechnology and pharmaceutical company that is dedicated to reducing the barriers that prevent people from accessing and affording the medications they need. You’ll provide compassionate customer service to their patients via outbound and inbound calls.
Unlike many customer service opportunities, where you often don’t know who you’ll be engaging with on any given day, you’ll be assigned to a set list of patients. You’ll build ongoing professional relationships with your assigned patients, reaching out to them at periodic intervals and becoming a trusted resource for them.
If you’re a quality-focused, service-oriented individual who is patient, professional, and able to overcome obstacles while maintaining a positive attitude, this customer service opportunity may be just what you’re looking for.
This remote, flexible opportunity pays independent contractors $15 per hour.
What to ExpectAt least 3 years of call center, customer service, administrative support, or social work experience is required. Experience in healthcare or insurance is helpful, but not required.
You’ll do great in this role if you have a genuine passion for helping people, a positive attitude, and an outgoing personality. It’s also essential to have:
To be a Patient Resource Specialist, you will need a Windows PC. Chromebooks and Macs cannot be used. You will need a computer and equipment meeting the following specifications, at a minimum:
NexRep contracts with people in 33 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.
Remote & FlexibleYou’ll be taking calls and making money from the comfort of your own home.
Plus you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t, within your client’s hours of operation.
Please note that our third-party client requires that independent contractors service Monday-Friday for at least 30 hours per week between the hours of 8am – 8pm ET. If you’d prefer to service fewer than 30 hours per week, or would prefer not to service Monday-Friday between 8am-8pm ET as an independent contractor, you’re free to pursue a different opportunity within the NexRep Marketplace.
This customer service role starts at $15 per hour, with the opportunity to earn additional incentives each month for reaching client-determined goals.
Plus, your remote, independent contractor status allows you to work in the comfort of your own home – or anywhere in the US you can meet the office requirements.
You’ll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you’ll receive:
You’ll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep’s clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you’ll have the opportunity to earn Perks points. As those points add up, you’ll unlock access to Perks – exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!
Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program.
About the Company:
NexRep
NexRep has innovated the home agent contact center model by focusing on agent operations and sourcing that delivers professional level agents that match client customer profiles. The result has been a fast growing company that attracts the best talent and delights clients and agents.
NexRep is a virtual call center offering more than 50 years of combined experience in call center management. By utilizing an innovative work model and leveraging the fastest growing workforce in America, we are changing the face of the telesales industry.
Unlike conventional call centers, NexRep recruits, contracts and certifies agents who work from home only from the US. This unique partnership allows us to support your teleservices needs with an unlimited resource of experienced contact center professionals. We provide scalable, on-demand solutions to solve your challenges no matter how big or small.
Company Size:
20 to 49 employees
Industry:
Other/Not Classified
Founded:
2009
Website:
http://www.nexrep.com/
Full Time
Business Services
$56k-80k (estimate)
02/10/2024
05/06/2024
nexrep.com
PORTLAND, ME
25 - 50
2009
ANDREW SOLARI
$5M - $10M
Business Services
NexRep is a leader in virtual contact center solutions, with more than 100 years of combined contact center leadership. By utilizing an innovative work model, and leveraging the fastest growing workforce in America home-based agents we are changing the face of the $300+ billion industry. Unlike conventional contact centers, NexRep recruits, contracts and certifies independent contractors who provide services to our clients from home. This unique partnership allows us to support teleservice needs with an unlimited resource of experienced contact center professionals. We provide scalable, on-d...emand solutions to solve any challenge, no matter how big or small. NexRep leverages a network of US home-based agents to deliver world-class customer service and sales solutions. Weve developed innovative new strategies to meet our clients' goals, focusing on agent sourcing and operations to deliver professional agents who match customer profiles. The result has been a fast growing and consistently profitable company that attracts the best talent and delights both clients and agents.
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The job skills required for Patient Resource Specialist (Remote) include Customer Service, Scheduling, Written Communication, Call Center, Attention to Detail, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Resource Specialist (Remote). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Resource Specialist (Remote). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Resource Specialist (Remote) positions, which can be used as a reference in future career path planning. As a Patient Resource Specialist (Remote), it can be promoted into senior positions as a Patient Accounts Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Resource Specialist (Remote). You can explore the career advancement for a Patient Resource Specialist (Remote) below and select your interested title to get hiring information.