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NEXGEN Asset Management is looking for a Client Success Specialist to join their Client Success team. NEXGEN's Client Success Team is focused on delivering exceptional customer service, learning tools, training resources, and engagement opportunities for clients to ensure they're using NEXGEN to meet their asset management goals. The Client Success Team leads software trainings, hosts online webinars, moderates NEXGEN's online community space, and runs the NEXGEN support portal. Join our team's Success division to help triage support tickets via our ticket portal and help direct clients to the proper channels.
To excel in this role, you should be excellent in verbal and written communication and be comfortable communicating with clients via email. We are looking for a detail oriented candidate that enjoys solving complex problems and can work independently.
The perfect candidate would be very resourceful and comfortable with software applications. Exceptional applications will have excellent customer service, be willing to advocate for client needs, and be willing to analyze support data and identify process gaps. Coachable and tech savvy candidates are encouraged to apply.
This position is remote friendly! Our main office is located in Sacramento, California but applicants in other areas are encouraged to apply as long as they can work from 7AM - 4 PM EST or PST. (Hired applicants will be asked to work PST hours until they are able to operate independently).
Starting salary range of $50,000 - $70,000/year based on experience.
NEXGEN Asset Management is an Enterprise Asset Management system that allows cities, utilities, and facilities increase the longevity of their assets. Founded by an engineer frustrated with the lack of effective asset management tools, NEXGEN has grown to a prominent software organization that keeps its clients at the heart of everything they do.
NEXGEN team members like to joke that NEXGEN's unofficial motto is "Hawaiian Vibe, Manhattan Drive". Team members at NEXGEN experience a laid back work environment that still focuses on results and achievement. Our office is dog-friendly so you always have a furry friend to say hello to and we believe in promoting from within. NEXGEN is an equal opportunity employer and we are committed to creating an inclusive environment for all employees. Submit an application today or visit our website at nexgenam.com to learn more about us!
Other
IT Outsourcing & Consulting
$90k-118k (estimate)
02/07/2024
04/24/2024
nexgenam.com
Sacramento, CA
25 - 50
IT Outsourcing & Consulting
If you are interested in becoming a Client Success Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Success Specialist for your reference.
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Quotes from people on Client Success Specialist job description and responsibilities
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Build meaningful relationships with each client to truly understand their challenges, and create custom solutions.
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Client success specialists are accountable for managing churn and providing essential support.
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They may also meet regularly with devs/product designers.
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Client success specialist look out for their customer’s business and work with them to find solutions to pain points.
02/20/2022: Cedar Falls, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Success Specialist jobs
Client success specialist should see disseminating learning from each of their onboarding experiences as a vital part of their job.
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Generate excitement for new or developing products by keeping clients updated on their progress.
02/20/2022: Spartanburg, SC
Take the time to understand your client’s use-case and earn their trust.
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Apply for an entry-level client success position, gain knowledge and experience before moving up.
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Maintain understanding of relativity product features, road maps and benefits and effectively communicate to the client to ensure client success.
03/26/2022: Fayetteville, AR
Step 3: View the best colleges and universities for Client Success Specialist.