Unleash Your Inner Superhero: Join Our Customer Service All-Star Team!

Calling all Customer Service Champions!

NexGen Agency is looking to hire outstanding Customer Service Representatives for our retail accounts. NexGen Agency is a fun, fast-paced provider of multi-channel white-glove call center services. Our team consists of friendly, hard-working, big-thinking people who care about providing stellar customer experiences! Located in Deerfield Beach, FL, we are supporting major clients and are looking for some great people!

Are you passionate about making a difference? Do you have a smile in your voice and a knack for turning frowns upside down? We're building a dynamic team of superstars who are dedicated to creating exceptional customer experiences.

Why You'll Love Working Here!

Perks and Benefits:

• Comprehensive Health, Dental, and Vision coverage
• Opportunities for Employee Advancement and Career Growth
• Internal promotions are encouraged
• Exciting incentives, gamification to win awards
• Paid Time Off for ALL employees
• Ditch the commute and enjoy the freedom to work from your home office

Your Responsibilities:

• Handling customer inquiries via phones, emails, and live chat
• Professionally addressing customer concerns and providing solutions
• Identifying and escalating priority issues, reporting to high-level management
• Place orders with customers, answer questions about our product and services
• Follow-up with customers on any outstanding matters and provide additional assistance as needed
• Cultivating positive rapport with customers, maintaining an upbeat and friendly demeanor

Your Qualities:

• An excellent customer service attitude
• The ability to tailor interactions for an exceptional customer experience
• Friendliness, confidence, and a self-starting approach
• Strong verbal and written communication skills
• A positive and quick troubleshooting mindset

Qualifications:

• Associates degree or education equivalent
• Must be computer literate
• Reliable, punctual attendance is an essential function of the position
• Problem solving and critical thinking skills.
• Great multi-tasking skills.
• Work effectively with windows-based computer systems.
• Demonstrate initiative and interest in self-development
• Must be able to navigate more than one site at a time
• FLEXIBILITY IS NEEDED

Environment and Physical Demands: NO MAC or CHROMEBOOK
Business office environment
· CPU
· 2 GHz min without video or screen monitoring/recording
· Core i3/5/7 with video and/or screen monitoring/recording
· Memory
· 4 GB min
· Network
· TCP/IP network required (hard-wired LAN recommended)
· Voice bandwidth: 100 Kbps (G.711), 32 Kbps (G.729)
· Video calling bandwidth (estimated) 600 Kbps
Confirm network speed with these online speed tests:
https://www.speedtest.net/
https://www.bandwidthplace.com/
Please record your results.
· Allowed network ports in the range 40,000 to 65,535
· Outbound firewall UDP port 5080 open for SIP signaling
· UDP port 5060 open for the SIP softphone
· QoS router configurations recommended for UDP packets
· Router/Firewall ALG/SIP Packet inspection disabled
· Headsets
Professional series headsets with USB connectivity
Recommend models:
· Plantronics EncorePro 500 series
· Jabra Biz 2300 series
· Sennheiser SC 230/260 USB series
· Logitech H650e
· Operating System[9]_
· Windows 10
· Active Firewall
_· Browsers[11]
· Google Chrome 80 and later
· Mozilla Firefox 60 and later
· Internet Explorer 11 and later (Windows 7, 8, and 10) [12] [13]
· Additional Software
· Teamviewer application (for remote technical assistance)
https://www.teamviewer.com/en/download/
· Ability to sit for up to 8 hours unassisted
· Ability to enter data for up to 8 hours unassisted
· Ability to view PC screen for up to 8 hours
· Ability to prioritize in a multi-task environment

We're seeking confident, self-starters eager to bring positivity and outstanding experiences to our customers. While the role involves various tasks, at its core, it's about being the customer's initial point of contact and embodying our brand values through phone calls, emails, and live chat interactions.

Do you have what it takes to join our elite squad?

Ready to suit up and become a customer service hero? Apply today!

Pay rate $13-$15hr

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• Call center
• Remote

Application Question(s):

• Are you flexible with your schedule?
• Do you have a windows desktop or laptop to work from home?
• Do you live in Florida?
• Do you have dual monitors?

Experience:

• call center: 2 years (Preferred)
• Customer service: 3 years (Preferred)

Location:

• Florida (Required)

Work Location: Remote