Essential Job Duties:

• Manage and provide a cohesive team of 5 employees along with a multitude of supply chain partners across reception, mailroom, and building services
• Create and lead by example a high-functioning, collaborative team as dedicated to providing an excellent client-customer experience as you are
• Direct and oversee maintenance and reactive work ticket responses relating to the interior condition and appearance consistent with client objectives. Communicate with suppliers, client- customers, Landlords/Property Management and NMRK GCS FM to obtaininput and recommendations to ensure operational and quality standards are maintained.
• Travel between two assigned sites to ensure work order tickets, site inspections and client-customer service needs are being met in atimely manner
• Provide triage and ensure onsite repair of routine maintenance items 
• Supervise suppliers to ensure effective implementation of services in accordance with contractual, performance and quality expectations of the Company, the client and client- customers.
• Interact daily with clientand client-customers, developing their trust with the understanding this position is a very visible role representing the client to its customers.
• Communicate and work with client, client-customers and NMRK GCS to schedule any potential business disruptions, i.e. supplier access, maintenance work that may include noise, walkthroughs, building superintendent access, etc.
• Support the selection of contractservices, vendor negotiation of service agreements and monitor vendor performance, assuring full compliance with standards established within the service agreement.
• Support the client and client-customers to achieve space planning strategies; to include moves management.
• Serve as point of contact for Property Risk Inspections.
• Support, as needed, conference and meeting room requirements to include scheduling, set up and tear down, and catering set up. This will typically be handled by the client’s Events Coordinator and Newmark Reception (planning) and Building Technicians (set up/teardown delivery) but as the team leader, support and participation is always an opportunity
• Support and participate in development of Environment, Health and Safety and Emergency Preparedness Plans.
• Ability to review plans for major equipment repairs/replacements (HVAC, fire alarm systems, etc.) and provide feedbackif proposals are ‘fit for purpose’ and financially reasonable.
• Collaborate with the client, client-customers and NMRK GCS on Green Initiatives.
• Perform site inspections of assigned properties and coordinate actionplans with onsiteteams to resolvenon-compliance items.
• Support client inthe management of furniture services and management.