Customer Service Representative

The Customer Service Representative is responsible for establishing and maintaining profitable relationships with customers. The CSR will ensure customer satisfaction by taking complete responsibility for each customer’s order and ensuring that all requirements are met.

Essential Functions:

• Effectively receives, processes, and monitors customer orders from inception to delivery while working and communicating with the production, shipping, purchasing, R&D, transportation, and sales departments. Ensures current and future needs and issues are addressed to customer’s satisfaction.
• Performs a variety of duties including the entry and processing of orders, cancellations, modifications, product specifications, and other requirements.
• Utilizes conflict resolution skills to courteously and accurately respond to customer inquiries and concerns. Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions to resolve issues.
• Ensures that customer data and orders are accurate and updated in the database at the times.
• Maintains a comprehensive knowledge of Newly Weds Foods’ products and services.
• Provide assistance and coverage for Customer Service and Transportation functions as required.

Safety & GMP Objectives

• Maintain a safe and clean work environment, maintaining compliance with established policies and procedures.
• Comply with all company safely policies and procedures as well as complying with all OSHA rules and regulations (THINK “SAFETY FIRST”)

-Ability to recognize unsafe acts and conditions in the facility and implement appropriate corrective actions.

-Ability to recognize and report all incidents; even those that do not warrant treatment.

- Complete all necessary annual trainings.

• Review and execute our Food Safety Plan and MFP Mission Statement in order to provide value to each of our customers with safe relevant, tasty food products; while never comprising quality.
• Adhere to good manufacturing practices (GMP’s) including proper waste disposal, attire, grooming and hygiene, etc.

An employee holding this job position is not authorized to represent or speak on behalf of the company, or respond to any media inquiries regarding the company, its business, its products or its customers.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of the job. Duties, responsibilities and activities many change at any time with or without notice.

Skills and Specifications

• Computer skills in Microsoft Word and Excel.
• Ability to interact effectively with various levels of professionals in the organizations.
• Excellent verbal, interpersonal and written communication skills.
• Ability to guide, teach and communicate with others.

Also..

Must be able to attend work is scheduled

Must be able to read and write in English

Must be able to perform basic math problems

Must be able to follow verbal and written instructions

Must be able to interact with others in a professional manner.

The Customer Service Representative is supported and back by the Customer Service Manager. Suitable training is required of this individual.

Customer Service Representative reports to a Customer Service Manager.