15 Salesforce specialist Jobs in Atlanta, GA
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New York Technology Partners is Hiring a Salesforce specialist Near Atlanta, GA
Role : Salesforce Cloud Contact Centre Specialist
Duration : Long Term Contract
Location : Atlanta, GA
Job Overview :
The ideal candidate should have a strong background in Salesforce, contact center technologies, and excellent problem-solving skills.
Responsibilities :
1.Salesforce Implementation : Design, configure, and implement Salesforce Cloud Contact Centre solutions to meet business requirements.
Customize and optimize Salesforce features such as Omni-Channel, CTI (Computer Telephony Integration), and Service Cloud to improve contact center efficiency.
2.Integration : Integrate Salesforce with other systems and platforms to ensure seamless data flow and a unified customer experience.
Collaborate with cross-functional teams to implement and maintain integration solutions.
3.Custom Development : Develop custom functionalities and features in Salesforce to address unique contact center needs. Write Apex code, Visualforce pages, and Lightning components as required.
4.User Training and Support : Provide training to contact center agents and other users on Salesforce tools and features.
Offer ongoing support to troubleshoot and resolve issues related to Salesforce Cloud Contact Center.
5.Analytics and Reporting : Create and maintain reports and dashboards to track key contact center metrics. Analyze data to identify trends, areas for improvement, and make recommendations for optimization.
Skills :
Proficiency in Salesforce configuration and customization.
Knowledge of Apex, Visualforce, and Lightning components.
Experience with integration tools and technologies.
Understanding of contact centre best practices and industry trends.
Strong project management skills.
Qualifications :
Bachelor's degree in Computer Science, Information Technology, or a related field
Salesforce certifications such as Salesforce Certified Administrator and Salesforce Certified Service Cloud Consultant.
Proven experience in implementing and customizing Salesforce Cloud Contact Center solutions.
Familiarity with contact center technologies such as CTI, IVR (Interactive Voice Response), and ACD (Automatic Call Distribution).
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Last updated : 2024-04-27
Job Summary
Full Time
Utilities
$85k-103k (estimate)
04/29/2024
05/03/2024
nytp.com
BROOKLYN, NY
100 - 200
1999
J RAHMAN
$10M - $50M
Utilities
Related Companies
About New York Technology Partners
Established in 1999, New York Technology Partners is a global IT and Engineering consulting services company with 250+ employees on staff in the US and over $30 million in revenues. We provide the highest quality of integrated full-lifecycle IT & Engineering services and business solutions. NYTP has grown to become a leader in consulting services in multiple areas including IT, Engineering, Manufacturing, Construction, etc. NYTP has been recognized by the Inc. 5000 and Rochester Top 100 as an honoree for multiple consecutive years of growth. NYTP is also Microsoft Certified Partner.
The job skills required for Salesforce specialist include Problem Solving, Salesforce, Project Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Salesforce specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Salesforce specialist. Select any job title you are interested in and start to search job requirements.
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