Description

SOUTH CONGRESS HOTEL is hiring for a SALES COORDINATOR

The living room for the neighborhood, South Congress Hotel is an 83-room boutique hotel designed to be a hub of activity for the community. A place for travelers and locals alike, the hotel has three restaurants, a coffee bakeshop, rooftop pool, award-winning Lobby Bar, and two retail spaces, in addition to a range of community events programming open to all. All locally owned, all right at the doorstep of Austin's favorite street.

JOB OVERVIEW

The Sales Coordinator will be responsible for working in conjunction with the sales team in administrative coordinating for all groups and events booked by the sales team. This Sales Coordinator will achieve customer satisfaction by performing administrative duties relating to group blocks and events.

What you'll do:

• Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction
• Coordinate all groups and events booked by the sales teams, not limited to, rooming lists, cut-off dates, group and event resumes, billing, and final audits
• Prepare group and event resumes, BEO packets, billing and other documents in an accurate and timely manner
• Assist with reservations, billing, and special requests for group blocks and events
• Maintain detailed and meticulously organized account files, system profiles, and accurate systems data
• Screen and qualify all telephone leads and sources to the correct appropriate Sales Manager 
• Participate in the Hotel’s weekly Resume and BEO meetings to review group business and upcoming events with the operations team
• Assist in the development and implementation of special projects as assigned
• Ensure open lines of communication with staff, all departments, and upper management at all times via email, online applications, meetings, etc., to ensure all needs are met

Who you are:

• You believe in hospitality, deeply and passionately.
• You know how important relationships are and you find joy in growing and maintaining new ones.
• You use your time wisely and are an expert in prioritizing and multi-tasking.
• You're creative, take initiative, and are willing to find solutions.
• You have strong computer skills and the ability to pick up on software programs quickly.
• You're thorough, have excellent communication, and pay close attention to detail.
• You have a strong work ethic and can work both autonomously and with a team.
• A plus: Previous group and event coordinating experience preferred
• A must: Bachelor’s degree from an accredited four-year college or university; or an equivalent combination of education and experience. A degree in hospitality, tourism or hotel management is preferred
• A must: You like to have fun & be nice.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels local partnerships

ABOUT NEW WATERLOO

New Waterloo is an independent hospitality development management company. We make places that create positive impact within the communities in which we live, work, play, and call home. Our brands include: South Congress Hotel, La Condesa, Sway, Cafe No Se, Manana, Maie Day, Otoko, Watertrade, Il Brutto, Butler Pitch & Putt, Revival Baltimore, El Capitan Hotel, and Albert Hotel.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Qualifications