Position Summary

The Food Pantry Administrative Assistant position is part-time, 20 hours per week (non-exempt) and will primarily take place at our Midway location. The Food Pantry Administrative Assistant will assist the Director of Donation Center with administrative tasks, as well as assisting the Food Pantry team with other necessary daily tasks to ensure a safe, positive experience for community patrons. This position is highly administrative and should demonstrate excellent customer service. Pay commensurate with experience. This position is in-person at our Midway location. 

Job Responsibilities

• Ensures pantry safety and compliance with all public health guidelines. 
• Assists with documentation collection and tracking. 
• Assists with other required administrative tasks. 
• Assists with set-up and tear-down of food distribution. 
• Assists with distribution stations for drive-up and walk-ups. 
• May operate a pallet jack. 
• May lift boxes and equipment (max 50 lbs). 
• Assists with loading and unloading trucks and pallets, and stocking shelves, freezers, and refrigerators. 
• Assists with receiving food deliveries. 
• Assists with various general pantry tasks, which include but are not limited to filling boxes with food, breaking down cardboard boxes, sweeping, cleaning, organizing, counting, etc. 
• Assists in training volunteers as needed. 
• Assists with the pantry delivery list. 
• Demonstrated professional and courteous customer service to pantry patrons, staff, volunteers, and partners. 
• Communicates any health or safety concerns to the Director of Distribution immediately. 
• Approves timecard. 
• Supervision includes on-site visits, regular check-ins, and break-out planning meetings. 
• Participates in required evaluations and audits. 
• Assists with daily and end-of-year inventory. 
• Demonstrates New Life Centers’ values. 
• Attends required meetings and trainings. 
• Other duties as assigned by the Supervisor. 

Skills & Qualifications

• Must become a Certified Mandated Reporter. Training provided. 
• Must pass a background check, must not have any pending cases. 
• Must pass a Child Abuse and Neglect Tracking System background check. 
• Must pass a National Sex Offender Registry background check. 
• Must have a working phone and phone number. 
• One year experience working in the human services field. 
• Cross-cultural competency. 
• Ability to communicate effectively both written and verbally. 
• Proficient in Microsoft Word and Excel. 
• Must be willing to be trained, and proficiently utilize database(s) and information tracking systems relevant to duties. 
• Must keep confidentiality of participant information. 
• Ability to establish and maintain effective working relationships with others. 
• Must demonstrate exceptional customer service skills. 
• Ability to mediate tense situations with customers in a thoughtful and respectful manner. 
• Valid Illinois driver’s license, insurance, good driving record, access to a vehicle. Subject to driving background check. 
• General knowledge of sports. 
• Bilingual English/Spanish preferred but not required.

How to Apply

Please submit the following materials 

• Cover letter indicating your experience and interest in the position 
• Resume 
• List of three references with contact information (minimum 2 professional references, email and phone number included) 
• Please mention the name of any New Life Centers staff who referred the position to you if applicable. 

New Life Centers provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. New Life Centers complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities.