• Serve as the primary point of contact, delivering excellent customer service via phone, email, and online chat portal.
• Provide product information, resolve customer inquiries, and coordinate with designated salespersons as needed.
• Handle invoicing, payments, and problem resolution to ensure customer satisfaction.
• Assist with general office duties including filing, answering phones, and greeting visitors.
• Maintain accurate records, including sales orders, invoices, and reports.
• Fill in for other office staff when necessary and assist with additional responsibilities as needed.

Requirements :

• Previous experience in customer service, preferably in a manufacturing environment.
• Strong organizational and time management abilities.
• Ability to work independently while also being a collaborative team player.
• Proficiency in Microsoft Office, including Word and Excel.
• Experience with Customer Relationship Management (CRM) software is a plus.
• This is an excellent opportunity for a positive, proactive individual to contribute to our dynamic team and grow within our organization.

If you're ready to make a difference and thrive in a fast-paced environment, we want to hear from you!

• Previous experience using a Customer Relationship Manager package a plus.
10 hours ago