Sales and Service Manager (Healthcare & Life Insurance)
Note:
· We are looking for someone who can manage a small sales / customer service group.
· Must have experience working in Health & Life Insurance area (about to obtain license)
· Knowledge of insurance benefits and group insurance (Health/Dental /Life etc.)
· We do not handle individual or large companies;we concentrate on small companies mostly up to 50 employees).
 
Position Summary
We are is seeking a Sales & Service Manager to lead our Business and Customer Support Teams. This role will have responsibilities across several areas including engagement and outreach, customer service and operations management. In addition, this role will be responsible for developing new business opportunities, meeting revenue targets, and delivering an exceptional customer experience through effective leadership and the execution of strategic sales and service initiatives within the HealthSource RI for Employers State Exchange.
Essential Duties and Responsibilities
· Lead, mentor, and motivate small team members within the sales, customer service and operations function of the Small Business Contract. 
· Sales Management:
o Develop and implement effective strategies to meet or exceed revenue targets.
o Generate and drive new business opportunities through consulting, prospecting, and networking.
o Develop, maintain, and enhance relationships with state partners, brokers, and employers.
o Attend Chamber meetings, business expositions and other industry functions to establish and develop client and broker relationships.
o Administer leads process on the selling of ancillary (voluntary) products for Employers and Brokers.
o Generate bi-weekly and monthly sales reporting for contract stakeholders.
o Oversee input and development of reporting in Salesforce.
 
· Service Management
o Manage the Vonage customers service line.
o Oversee the resolution of customer inquiries, concerns, and complaints in a timely and satisfactory manner.
o Monitor and assess the quality of customer interactions, implementing quality assurance programs.
 
· Operations Management
o Manage a subset of accounts within the contract.
o Manage team workflow processes for new business, renewals, maintenance items and overdue accounts such that clients and brokers receive items in a timely manner.
 
 
Requirements
· Health & Life Insurance License (RI) required, or willingness to obtain within 90 days of employment.
· Previous experience managing Sales and/or Customer Service teams.
· Employee benefits experience, insurance carrier or brokerage a plus.
· Knowledge of group insurance products (Health, Dental, Life, etc.)
· Excellent communication and interpersonal skills including.
· Familiarity with sales or account management functions, with a strong emphasis on customer service and support.
· Familiarity with CRM systems and practices, experience with Salesforce is a plus.
· Self-motivated, able to work independently and take ownership of tasks and projects.
 

About the Company:
NESC Staffing

The company was founded in 1984 as National Engineering Services Corporation. In 2015, we changed our name to NESC Staffing to better reflect the service we provide to businesses and professionals.

We have grown to six branch offices that cover the entire United States, providing everything from engineering to science recruitment and more. Our goal then and now is to combine years of experience in the industry with state-of-the-art recruitment and payroll methods to provide our employees and client companies with qualified technical support and quality service. We are a privately held nationwide firm with corporate headquarters in Portsmouth, NH.

Company Size:
100 to 499 employees

Industry:
Other/Not Classified

Founded:
1984

Website:
http://www.nesc.com