Job Title: Project Coordinator/Customer Experience Agent

Pay: Salary $38,000 plus bonuses

Hours: M-F 7am-4pm

Job Overview:

Nerd is seeking a detail-oriented and proactive person to be our Project Coordinator. The ideal candidate will excel in thinking on their feet and will work directly with our sales operations team daily to organize and plan the project from procurement to completion.

Job Responsibilities:

• Be involved with the process from contract approval to commissioning, and provide updates to the Director of Project Operations.
• Schedule services, communicate with installation teams and subcontractors, and organize team members to ensure projects are completed within specified timelines and with Best in Class results.
• Regulate new projects to ensure respective departments are completing assigned tasks and following up on statuses within a suitable time frame.
• Review the scope of work to identify project requirements and ensure communication with clients is initiated and maintained according to Nerd standards.
• Strategically schedule services and organize installations to satisfy team goals.
• Become familiar with project and NERD language, developing a basic understanding of each department’s responsibilities and practices.
• Address potential complications with creative solutions.
• Direct project correspondence and expectations during daily area team meeting(s).
• Respond appropriately to emails and complete assigned tasks with efficiency.
• Serve as a professional liaison to customers and company representatives providing project updates upon request.

Job Requirements:

• Experience in the solar industry is a plus, but not required.
• Strong leadership and organizational skills.
• Excellent customer service experience.
• Excellent time management competency and a solid work ethic.
• Effective and professional communication in both written and verbal forms.
• Implement poised responses when difficult circumstances arise.
• Demonstrate a sense of urgency and best efforts to achieve goals.
• Bring a positive outlook and address challenges with determination.
• Enjoy working with others and have a sense of community.

Benefits & Perks:

• Celebrated upbeat and casual culture.
• Bonuses are awarded upon achievement of project timeline goals.
• Fun and interesting industry training provided.
• Benefits: Health insurance, vision, dental.
• Paid time off & Sick leave.
• Work with a bunch of NERDS!

If you believe you are a suitable candidate for this position and are interested in contributing to our dynamic team, please submit your application.