MAIN JOB RESPONSIBILITIES / FUNCTIONS:

• Entering and confirming orders.
• Following up with customers via email, phone or mail.
• Inform customers of estimated delivery schedules, service contracts, warranties or other information pertaining to purchased products.
• Work closely with production and shipping managing customer shipments and expedites.
• Entering quotes for engineering to complete.
• Handling Customer Complaints / RMA’s and investigation.
• Tracking and controlling sales orders.
• Sending samples to customers.
• Cold calling customer leads.
• Completing open order reports and other various excel spreadsheets.
• Compiles Job Travelers.
• Potential customer visits to evaluate needs or to promote product or service sales.
• Other tasks as assigned by Inside Sales Supervisor.

EDUCATION & EXPERIENCE

• 2-3 years’ experience in an administrative, Customer Service and/or Inside Sales role.
• Manufacturing job shop environment (not mandatory).
• Reading mechanical and electrical blueprints.
• High school diploma, GED or equivalent required. Post high school education preferred.
• ERP / MRP system knowledge
• Strong computer skills including Excel, Power Point, and Word Proficiency(Microsoft Office).

SKILLS

• Strong attention to detail.
• Organizational and prioritization.
• Scheduling and managing workflow.
• Communication - ability to effectively present information and respond to questions from mangers, customers and employees.
• Active Listening - Giving full attention to what other people are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Orientation - Actively looking for ways to help people.
• Superb listening skills and ability to probe for understanding.
• Ability to manage multiple projects at once and be flexible to meet changing requirements.
• Problem solving skills to accurately define, analyze, break down, and solve complex problems.
• Ability to work independently.
• Customer friendly attitude.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Supplemental pay types:

• Signing bonus

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Ability to Relocate:

• Berlin, WI 54923: Relocate before starting work (Required)

Work Location: In person