Job Overview:

We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

Duties:

- Handle incoming customer inquiries via phone, email, and chat
- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges efficiently
- Resolve customer complaints and issues in a professional manner
- Conduct outbound calls to follow up on customer inquiries or feedback
- Utilize sales techniques to upsell products or services
- Analyze customer needs to recommend the best solutions

Requirements:

- Proven experience in customer service or a related field
- Excellent communication skills in English; proficiency in additional languages is a plus
- Strong phone etiquette and active listening skills
- Ability to communicate effectively and professionally
- Familiarity with sales techniques and upselling strategies

If you are passionate about delivering top-notch service and have the skills to excel in a fast-paced environment, we encourage you to apply for this rewarding opportunity.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• On-the-job training

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Norwalk, OH 44857 (Preferred)

Ability to Relocate:

• Norwalk, OH 44857: Relocate before starting work (Required)

Work Location: In person