Job Summary

The Community Health Supervisor oversees the Community HUB. The HUB brings together community-based, behavioral health, and healthcare organizations to provide culturally responsive care coordination support for community members. Supervised by the Community Health , the Community Health Supervisor is responsible for the direct supervision and oversight of staff members providing face to face case management services to our communities. Duties for this role include but are not limited to 1:1 supervision, supporting the recruiting/hiring process, reporting and data maintenance, clinical case consultations. The Community Health Supervisor will work closely with the Community Health Manager and other Community Health Division Leadership

Responsibilities

Supervision (30%)

• Provide supervision of a direct service staff .
• Provide solution-focused oversight, clinical consultation and coaching to direct service staff
• With support from the Community Health Leadership; regularly observe staff, appraise performance, and provide regular motivational feedback.
• Recruit, hire, train and supervise qualified staff in alignment with Neighborhood House Values and program requirements.
• Coordinate staff trainings based on observations and analysis of staff needs program leadership and funder requests.

Program Implementation (30%)

• Monitor and enhance internal and external data systems to ensure equitable caseloads and manageable expectations for staff.
• Maintain positive relationship with funders and contracted service providers
• Maintain frequent communication with program leadership
• Participate in internal and external leadership opportunities as assigned; represent NH’s collaborative approach to community support.
• Represent NH by participating in activities or professional networks related to program or other related networks as assigned.

Compliance (30%)

• Oversight and Monitoring of Program Enrollments Compliance and Evaluation 
• Work closely with program leadership to monitor documentation systems for tracking the multiple deadlines associated with the administrative requirements of the program.
• Regularly review case files for accuracy and completeness.
• Provide feedback regarding program quality and client services.

Direct Service (10%)

• Manage a small caseload and/or provide case management coverage as needed
• Maintain timely and accurate client activities and assist with reporting requirements as needed.
• Perform other duties as assigned

Minimum Qualifications 

• Demonstrated ability to lead a team through understanding and adhering to complex program regulations and completing extensive technical documentation.
• Demonstrated ability to thrive in a culturally diverse workplace dedicated to equity and inclusion.
• Neighborhood House is on a journey to become a fully inclusive, multicultural, anti-racist organization. Candidate must demonstrate a commitment to advancing racial equity and social justice.
• Strong professional and ethical judgement, particularly in the human services context.
• Ability to collaborate with leadership to create efficiencies and maximize staff potential.
• Self-starter, highly organized, dependable, have strong problem-solving skills and be able to manage multiple complex problems.
• Must be proficient in key computer applications (Microsoft suite )
• Willingness to comply with established agency policies and performance standards.
• Must have reliable, independent transportation.

Desired Qualification

• Master’s degree in social work, social sciences, health, human services or related field.
• One year of experience supervising or providing feedback and coordination to a diverse team.
• Knowledge of and proficiency in client services-tracking databases and database navigation.

Required Credentials 

• Must pass Neighborhood House background check requirements.
• Position requires Washington State bi-annual criminal background re-check.

Post-Hire on-the-job Training Requirements

• Current First Aid Certificate within 30 days of hire.
• Current CPR Certificate within 30 days of hire.
• Sexual Harassment Training within 30 days of hire.
• Child Abuse and Neglect training (within 30 days of hire).
• HIPAA training within 30 days of hire
• Mental Health First Aide training within 60 days of hire

Employment Practice

Neighborhood House is committed to diversity and to equal opportunity employment. As an equal opportunity employer, we support and follow federal, state and local laws prohibiting employment discrimination. Neighborhood House does not exclude, deny benefits to, or otherwise discriminate on the basis of race, age, sex, color, creed, religion, caste, disability, national origin, marital status, mental or physical ability including HIV status, height, weight, veteran status, military obligations, sexual orientation and expression of gender identity, or any other classification protected by law. Management and HR staff are committed to ensuring that all personnel decisions that affect employees, clients, volunteers, and board members are made in accordance with the equal employment opportunity principles of nondiscrimination.

For more information

Inquiries may be directed to People & Culture at (206) 461-8430 or by e-mail to nhjobs@nhwa.org.