Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.
As a private, non-profit 501(C) (3) community health organization, we serve over 350k medical, dental, and behavioral health visits from more than 90k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.
We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you join the team!

ROLE OVERVIEW and PURPOSE

The Outreach and Enrollment Counselor will conduct outreach and in-reach, educate, and assist clients enrolling in affordable health insurance coverage through Covered CA, Medi-Cal, Medicare, or the Children’s Health Insurance Program as well as non-health insurance programs such as Cal Fresh. 

RESPONSIBILITIES

• Conducts outreach activities and presentations at school and community events such as health fairs, churches, farmers markets, grocery stores, and local businesses; events may be scheduled during weekday, evening or on weekends
• Networks and establishes community relationships and partnerships
• Understands and complies with monthly and yearly end goals and objectives in the various grant contracts and maintains complete data for monthly reporting
• Supports NHC efforts for patient retention as well as increasing new patient growth
• Presents health concepts to individuals and small groups
• Disseminates information about affordable health insurance coverage to families and individuals
• Conduct in-reach phone calls to current patients to offer enrollment assistance
• Provides enrollment assistance in affordable health insurance coverage through Covered CA, Medi-Cal and the Children’s Health Insurance Program as appropriate
• Provides education and enrollment assistance for the CalFresh program
• Provides education on other community resources and assistance programs, such as SDG&E CARE program
• Assists the applicant with questions regarding health insurance, healthcare access and other resources and ensures enrollment process is completed
• Refers applicants to their medical home and other needed resources at time of application completion
• Receives referrals from collaborating and partner agencies
• Performs inter-departmental referrals for patient in need of medical, dental, and behavioral health services or other available services
• Provides coverage updates to clients regarding their affordable health insurance
• Attends meetings and trainings necessary for the position sustainment and growth
• Prepare monthly quantitative and qualitative report on outreach/in-reach and application assistance activities
• Shares feedback from patient experiences to improve access to health care
• Keeps self and others informed of organizational activities and promotes mission and goals
• Conducts patient referrals to assigned Medicare agents as required
• Assists in the efforts to retain patients and support efforts at eliminating patient attrition

EDUCATION/EXPERIENCE

• High school/GED required
• Covered California certification required within 90 days of employment
• One year experience in government or community program eligibility/screening for Medi-Cal or Medi-Cal for families preferred
• Certified Enrollment Counselor for Covered CA experience preferred
• Bilingual (English/Spanish) required

ADDITIONAL QUALIFICATIONS (Knowledge, Skills, and Abilities)

• Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
• Knowledgeable about and experience with health care and social service resources in the community preferred
• Ability to successfully manage multiple tasks simultaneously
• Excellent planning and organizational ability
• Ability to work as part of a team as well as independently
• Ability to work with highly confidential information in a professional and ethical manner

Physical Requirements

• Ability to lift/carry 20 lbs/weight
• Ability to stand for long periods of time

Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay range: $20.05-$26.49 per hour, depending on experience.