Purpose
The Director of Medical Services (DMS) works at the direction of, and in support to the Chief Health Officer (CHO) to extend leadership of our Medical Programs across Neighborcare Health (NCH). The purpose of this position is to optimize and direct medical services toward a system poised for healthcare transformation, with the overarching goal of forwarding NCH in its journey toward a high quality, deeply integrated, safe, and effective care delivery system. The Director of Medical Services effectively partners with a variety of roles and teams, namely, Compliance & Safety, Quality, Operations, IT, Dental and Behavioral Health.
In this position you will:
Key responsibilities:

• Serve as the clinical leader for Neighborcare Health's Medical Services and assure that all NCH patients receive safe, high quality, whole person integrated medical care at all our sites, using evidence based, communitystandard or best practice care models, and ensures consistency across clinic sites.
• Supervision of Site Medical Directors, including hiring and clinical onboarding, productivity, retention, performance evaluations, mentoring and professional development.
• Collaborate with the Directors of Dental, Behavioral Health and Midwifery Services to provide seamless, integrated care for Neighborcare patients.
• Oversee an effective Medical Locum provider program to meet clinic and organization needs. This involves managing the policies and procedures governing the Medical Locum providers, hiring, clinical onboarding,mentoring, supporting and conducting performance evaluations.
• Assures that providers and staff comport themselves with the highest levels of professionalism in all their interactions with patients and fellow employees.
• Represents NCH as its medical clinical leader in meetings with external partners and stakeholders.
• Participate in transformation and optimization of the medical care model, with the goal of improving overall patient care, improving efficiency, and improving satisfaction of providers and staff.
• Create and implement evidence based clinical pathways to effect positive health outcomes in populations with high health disparities.
• In coordination with the Director of Quality, serve as a clinical quality improvement champion by co-designing and supporting implementation of improvement processes that allows NCH to achieve high performance inannual clinical quality goals at the provider, clinic, and organization levels.
• Provide clinical review and oversight of medical incident review as a partner to the Director of Compliance, assuring areas of improvement are identified and reduction of medical risk is addressed.
• Work with the Director of Compliance and the CHO to review and determine response in situations where a breakdown or error in clinical care has occurred. Effectively address medical risk management programs andprocesses that advance a culture of safety across NCH clinical programs. Manages and evolves the continuingeducation program for medical providers.
• Ensures the system for provider coverage at all clinical sites is adequate and after-hours telephone coverage is in place and effective.
• Lead and enhance health equity across the system of care.
• Manages and evolves the continuing education program for medical providers.
• Provides clinical and administrative supervision of direct reports.
• Participates in the development of the annual budget, productivity standards and compensation for the medical program.
• Clinical practice in primary care (0.3 FTE), essentially functioning as a Locum Tenens provider, filling gaps at various clinics as needed.
• Project based work as requested by the CHO.
• Lead or attend NCH meetings as requested by the CHO.
• Expertise in Opiate Use Disorder is desired, but not required.
• Perform other duties as assigned by the CHO.

Key Skills, Knowledge, & Abilities
Required for this job:

• Consistently deliver on the Neighborcare Service Commitments in all interactions with patients, providers and staff
• Effective in understanding and translating complex medical and quality data into effective program design that leads to improvement
• Ability to organize issues and conduct problem solving
• Ability to prioritize tasks and follow through
• Excellent verbal and non-verbal communication skills
• Ability to interact with all levels of personnel •Ability to lead by influence
• Effective project management skills
• Ability to meet and comply with HIPAA/Confidentiality policies and procedures
• Proficient with MS Office Suite

Required Qualifications

• Degree in appropriate specialty and Board Certification in specialty
• Active, unencumbered Licensed as a physician, MD in the State of Washington
• Minimum three (3) years clinical practice

Preferred Qualifications

• Demonstrated effective clinical care program design and implementation
• Active, current clinical practice in primary care (0.5 FTE minimum)
• Quality and Safety improvement and/or process improvement experience
• Leadership experience

Our Mission
The mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care; respond with sensitivity to the needs of our culturally diverse patients; and advocate and work with others to improve the overall health status of the communities we serve.
About our Service Commitments
Our service commitments were created by staff members, leaders, board members and patients. We use these as a guide and expectation for how we treat our patients and each other. You may learn more about our service commitments here, https://neighborcare.org/about-us/service-commitments/

• Serving patients
• Serving each other
• A warm welcome
• Caring
• Respect
• Working together
• Trusting Relationship

About us
For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education and more in Seattle, Vashon, and our newest dental clinic in Olympia! Our purpose is to improve health by engaging, educating, and empowering people in the communities we serve. We are looking to hire the best talent to support our culturally diverse workplace and community.
Compensation
The wage range for this position is a minimum $94.40/hour up to $145.67/hour maximum.
Compensation will be determined based on years of relevant experience.
Union : No
Full job description will be provided during the interview process.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)