SALES SUPPORT
Reports To: Store Sales Manager, Assistant Sales Manager, Sales Lead

Primary Purpose: The Sales and Support Generalist drives sales growth by flexing into multiple areas of the store including selling, cashiering, processing, replenishing, setting floorsets and/or cleaning. The Sales and Support Generalist will likely spend the majority of their time in two of these skill areas and will have the opportunity to learn other skills as needed.

Key Responsibilities:

When assigned to the sales floor:

• Drives store sales and growth by personally selling to customers
• Proactively engages with customers, reads cues and responds effectively
• Converting returns, offers and other promotions into larger sales

When assigned to the cash wrap:

• Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale (POS)
• Reinforces customer buying decisions at checkout and encourages purchase of additional items
• Recovers cash wrap selling zone keeping it neat, clean and organized
• Builds customer loyalty by capturing the customer’s e-mail

When assigned to processing and replenishment:

• Processes merchandise to be floor ready and maintains back room and understock to brand standards
• Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase
• Assists with other projects as needed including markdowns, re-tickets and the mark out of stock process

When assigned to floorset activity:

• Executes floorset proficiently
• Understand and adheres to brand standards
• Assists with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment

When assigned to facilities:

• Maintains the standards for the appearance of the store by completing the daily and monthly cleaning checklist.
• Completes daily cleaning, dusting, or polishing of ceiling vents, diffusers, lights, fixtures, baseboards, windows, mirrors, floors, restrooms, break rooms, and other applicable areas of the store
• Maintains necessary cleaning supplies and stocks as needed
• Follows procedures provided for the proper cleaning supplies in order to prevent damage to floors and fixtures

All retail employees at Nectar Bath Treats are responsible for:

• Driving top line store sales results and growing the business through action and productivity
• Creating customer awareness of programs and promotions available to them to build customer loyalty, when applicable
• Setting personal goals and tracking individual and team performance to the goals
• Preparing for each shift by maintaining awareness of all sales, promotions and applicable POS procedures
• Taking initiative to recover and replenish merchandise, so it is available to sell
• Understanding and adhering to visual merchandising brand standards
• Assisting in housekeeping of sales floor and communicating maintenance issues
• Keeping an awareness of, and building personal capability in, loss prevention
• Supporting all activities related to providing a safe working environment
• Understanding and demonstrating Company values
• Leads and or participates in the company’s personal development and philanthropic initiatives

Success Measures (as applicable):

• Sales Goals and Comps
• Average Dollar Sales (ADS)
• Transactions Per Hour
• Loyalty

Qualifications

• Demonstrates ability to improve customer satisfaction and drive loyalty

• Ability to manage complex and competing priorities with time management and organizational skills

• Business acumen with strong strategic and analytical skills

• Excellent visual merchandising skills

• Strong product knowledge

• Contributes to and thrives in a sales-driven culture.

• Enjoys fostering positive interactions with individuals of all age groups, particularly children.

• Comfortable adhering to a uniform policy, including wearing a distinctive pink apron.

• Capable of lifting up to 40 pounds and proficient in restocking, cleaning, and conducting inventory counts.

• Adherence to a no-facial-piercing policy.

• Embraces a family-focused company culture; covers any inappropriate tattoos during work hours.

• Schedule flexibility to include nights and weekends. Must be able to work holidays.

Benefits:

• Employee assistance program

• Employee discount

• Paid time off

• Referral program

• Pet insurance