The Customer Service Representative is the frontline support for the organization and must always express the upmost professionalism. The Customer Service Representative will be responsible for handling a large number of participant and provider phone calls regarding multiple topic inquires. The Customer Service Representative will evaluate claims and documents to assist in providing a resolution by applying Plan coverage and internal process guidelines. The Customer Service Representative will also properly document each phone call, maintain participant records, as well as assist with processing claims when necessary.

Essential Functions of Position
Customer Service - 75%
Processing Medical Claims - 15%
Other Duties as Assigned - 10%

**Must complete the customer service assessment tests to be considered for this position. If you apply for the position, you will receive an email for NECA-IBEW which contains the required assessments.

NECA-IBEW has a strict attendance policy that will be enforced once a candidate has been chosen; therefore, strong work ethic and time management are essential for a preferred candidate.

NECA-IBEW is a drug-free environment.

Job Type: Full-time

Pay: $19.02 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Commute:

• Decatur, IL 62526 (Required)

Ability to Relocate:

• Decatur, IL 62526: Relocate before starting work (Required)

Work Location: In person