The Nebraska Energy Federal Credit Union is looking for an energetic individual to fill a Member Service Representative position. This position provides member service in an expedient, accurate and courteous manner while answering member questions and requests.

Primary responsibilities are:

• Performs transactional duties in person and over the phone for members
• Conduct member transactions including: loan payments, deposits, withdrawals, transfers, etc.
• Provides new members with all necessary information on membership
• Ability to resolve issues and determine the best solution to meet the member’s needs.
• Provide informed, prompt, professional and accurate service, and support to all members by responding to e-mail and phone messages
• Develop, maintain, and demonstrate a working knowledge of credit union products.
• Sustain confidentiality of members information

Qualifications and Skills:

• Ability to work as a critical member of a team
• Strong organizational skills, attention to detail and the ability to build rapport
• Positive attitude and excellent customer service required
• Must be able to multi-task in a fast-paced environment and be proficient in Microsoft Word and Excel

This is a full-time position working Monday – Friday 8am-5pm. Salary commensurate with experience. We offer benefits, which include, health insurance, retirement benefits, vacation, and sick leave, short- and long-term disability. Salary commensurate with experience.

EOE

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person