Summary

We are seeking a Sales Support Administrator who excels in working in a fast-paced environment, has strong interpersonal skills, and demonstrates robust organizational skills. The ideal candidate will provide essential support to our Sales and Product Development teams, assisting in driving sales with multiple big box retailer accounts. This role involves assisting with administrative tasks, managing customer inquiries, and ensuring smooth communication between cross-functional teams.

Duties/Responsibilities

• Assist with administrative tasks involved with creating new products, pitching to customers, and help with executing the eventual sale.
• Manage the sample packaging process internally.
• Manage customer product testing processes for new item launches, including coordination with testing facilities such as BV, Intertek, and UL Solutions.
• Assist in new and existing product inspections.
• Manage the internal and external photography process with our photo studio team and customers.
• Assist in managing inbound and outbound samples through the coordination of our Asia based suppliers and our internal PD team.
• Assist in the preparation of new customer PowerPoint presentations, preparing samples for line reviews, and orchestrating sample shipments.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Coordinate with internal departments, including Sales, Product Development, and Operations, to ensure timely delivery of new products.
• Oversea and organize our Showroom to ensure product development, customer projects, and testing areas are properly maintained.
• Assist with customer meetings as needed.

Qualifications & Experience

• Bachelor’s Degree preferred.
• 2 years of experience in a Sales Support or Customer Service role preferred.
• Strong communication skills, both written and verbal.
• Excellent organizational and time management skills, with the ability to multitask and prioritize tasks effectively.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and CRM software.
• Attention to detail and a commitment to providing exceptional customer service.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Ability to compartmentalize the various parts of the job, and flex your time as needed to the daily business requirements.
• Demonstrate a “can-do” approach daily.
• Willingness to learn new tasks and roll up your sleeves to assist with new projects.
• Ability to think quick on your feet and troubleshoot issues.
• Ability to lift boxes 40lb and less.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift

Ability to Relocate:

• Hialeah, FL 33018: Relocate before starting work (Required)

Work Location: In person