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Neara is a high-growth, venture-backed Series B, tech company headquartered in Sydney. We work with 75% of the utilities in Australia and New Zealand and are growing rapidly across the US and Europe. Our mission is to revolutionize the utilities industry by helping them future-proof their infrastructure and navigate the challenges of the clean energy transition. Our 3D digital network model enables utilities to simulate various scenarios and make informed decisions to protect their assets and communities.
As our Customer Success Engineer for Neara in the USA, you will be responsible for providing our customers with expert consulting and advice and assisting the team in achieving our strategic targets and growth objectives in North America. You will actively manage and grow relationships with new and existing clients at different seniority levels, and you will need to have extensive experience in the utility sector. Working closely with the product development team, you will also assist in testing new features prior to release, providing a high quality of technical support and training Neara end users.
Your success in this role hinges on a strong working knowledge of powerline design software and transmission design principles. We expect you to bring extensive understanding in utility management and operations, ideally complemented by a solid knowledge base of geospatial solutions.
You will be reporting to the VP, Customer Success for the USA with whom you will be working closely to achieve goals and objectives for our North American Operations.
WHAT YOU WILL DO
Full Time
$69k-85k (estimate)
04/25/2024
05/11/2024
The following is the career advancement route for Customer Success Engineer positions, which can be used as a reference in future career path planning. As a Customer Success Engineer, it can be promoted into senior positions as a Field Service Engineer II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Engineer. You can explore the career advancement for a Customer Success Engineer below and select your interested title to get hiring information.