Dental Front Office Team Member

Position Overview:

We are seeking a skilled and enthusiastic individual to join our Prosthodontic dental practice as a Front Office Team Member. This role is pivotal in ensuring seamless operations at the front desk, providing exceptional customer service to patients, managing administrative tasks, and supporting the overall efficiency of the dental office.

Responsibilities:

1. Patient Reception and Check-in:

- Greet patients warmly as they arrive at the office.

- Assist patients with completing necessary forms and paperwork.

- Verify patient information and insurance details accurately.

- Ensure a smooth check-in process and maintain a welcoming atmosphere in the waiting area.

2. Appointment Scheduling:

- Manage appointment scheduling, including new appointments, follow-ups, and cancellations.

- Coordinate with dental staff to optimize appointment booking and accommodate urgent cases.

- Remind patients of upcoming appointments through phone calls, emails, or text messages.

- Maintain the appointment calendar and update it with any changes promptly.

3. Insurance Coordination:

- Verify insurance coverage and benefits for patients.

- Process insurance claims efficiently and accurately.

- Address insurance-related inquiries from patients, providing clear and concise information.

- Collaborate with insurance providers to resolve any issues or discrepancies.

4. Billing and Financial Management:

- Process patient payments, including copays, deductibles, and outstanding balances.

- Prepare and send invoices to patients for services rendered.

- Assist patients in understanding their financial responsibilities and available payment options.

- Reconcile daily transactions and maintain accurate financial records.

5. Administrative Support:

- Perform general clerical duties, such as answering phone calls, responding to emails, and managing correspondence.

- Maintain and organize patient records and files in compliance with privacy regulations.

- Collaborate with other team members to ensure smooth operations and provide support as needed.

Qualifications:

- Previous experience in a dental office required.

- Proficiency in dental software systems for appointment scheduling, billing, and record-keeping.

- Excellent communication and interpersonal skills.

- Strong attention to detail and accuracy in data entry and documentation.

- Ability to multitask and prioritize tasks effectively in a fast-paced environment.

- Knowledge of dental terminology, procedures, and insurance processes is advantageous.

- High school diploma or equivalent required; additional certification or training in office administration or dental assisting is a plus.

Benefits:

- Competitive salary commensurate with experience.

- Comprehensive benefits package including health insurance, retirement plans, and paid time off.

- Opportunities for professional development and continuing education.

- A supportive work environment with opportunities for growth and advancement within the organization.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and qualifications may be adjusted as needed to meet the evolving needs of the dental practice.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Paid time off

Schedule:

• Monday to Friday

Work Location: In person