To develop and manage a comprehensive risk strategy for the Contact Center which maximizes business operations benefits while minimizing risk exposure and maintaining compliance, covering the risk exposure for the full portfolio of the organization's activities/interest. Promote operational efficiency and service excellence through appropriate risk management strategies, process improvements and training while reducing and mitigating operational, reputation, legal/regulatory and financial losses. Provide analytical support and execution for various business strategies to ensure Navy Federal goals are met. Perform more complex/unusual tasks with moderate latitude and increased impact.