TRANSITIONING SERVICE MEMBERS ONLY AS PART OF THE DOD SKILLBRIDGE PROGRAM. DoD SkillBridge is an excellent opportunity as you transition out of the military and permits you to use up to the last 180 days of Service to work and learn with an industry partner. SkillBridge offers eligible Service Members currently approved to participate in the SkillBridge program the opportunity to gain first-hand experience and insight into Navy Federal’s business...
To provide diverse administrative support to Navy Federal Investment Services (NFIS) phone operations, digital chat, and Financial Advisors (FAs). To provide information regarding Navy Federal Investment Services (NFIS) products and services to clients/potential clients, third parties (e.g., merchants, financial institutions, etc.) and employees through various media channels. To establish a positive member experience, optimal satisfaction, and r...
To develop and manage a comprehensive risk strategy for the Contact Center which maximizes business operations benefits while minimizing risk exposure and maintaining compliance, covering the risk exposure for the full portfolio of the organization's activities/interest. Promote operational efficiency and service excellence through appropriate risk management strategies, process improvements and training while reducing and mitigating operational,...
To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation (CCO). Provide information regarding Navy Federal products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for mortgage and/or other Na...
To advise senior leadership and lead on-going risk strategy that supports and aligns with corporate and departmental strategic goals and initiatives, mitigates risk, and enhances operating procedures. Assist developing action plans for process improvements, managing resources, project management, and operations to achieve organizational, strategic, financial, and member service goals and objectives. Execute ad hoc and additional risk initiatives ...
Seeking Azure DevOps Engineer with experience working with cloud platforms and has a passion for automation and developing DevOps best practices. This person will drive DevOps automation and containerization strategies that align with DevOps principles and standards. DevOps engineer will collaborate with Product owners, developers, cloud engineers, DevOps engineers and operations to plan, design, test and deliver pipelines and infrastructure usin...
To coordinate and conduct highly complex procurement system analyses and function as a technical lead for Navy Federal’s Procurement Department who will interface with Navy Federal’s Enterprise Technology Services Department. To analyze business and technical needs to develop and implement solutions that leverage systems and processes with a broad degree of latitude. Works with the business to understand their needs, related to information techno...
Navy Federal's Internal Audit team is in the midst of an exciting transformational journey to become a best-in-class Audit function. It is our vision to be a preferred advisor to the business by building and cultivating trust through the consistent execution of high-quality and risk-focused audit and advisory work. We’re focused on implementing efficient processes, maximizing our use of technology, integrating data analytics into everything we do...
DoD SkillBridge is an excellent opportunity as you transition out of the military and permits you to use up to the last 180 days of Service to work and learn with an industry partner. SkillBridge offers eligible Service Members currently approved to participate in the SkillBridge program the opportunity to gain first-hand experience and insight into Navy Federal’s business, technology, resources, and procedures by providing support in focused are...
The Manager, Analytics will lead the Analytics Center for Enablement (C4E) at Navy Federal Credit Union. The C4E’s objective is to enable world-class self-service data discovery and analytics capabilities for business users across the credit union. This role oversees enterprise anchor business intelligence (BI) and machine learning (ML) platforms and will manage a team to deliver BI and analytics services. This includes delivery of BI dashboards ...
To provide financial consulting services to assist members and non-members with identifying their financial goals and objectives via telephone or video meeting. Act as a catalyst for the promotion and growth of NFIS products and services. Recommend appropriate mixture(s) of insurance/investment products and services to achieve the financial client’s goals as a registered representative/advisor/agent of Navy Federal Investment Services (NFIS) and ...
To provide operational support to the business unit. To support the performance of studies, analyses, and evaluation of processes, products, or services. To contribute to projects and initiatives
