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Job Summary :
Serves as team Leader of the Customer Service area. Leads a group of associates performing customer service functions such as refunds exchanges price adjustments layaways etc.
Duties and Responsibilities :
Leads a group of customer service associates. Handles difficult nonrouting issues trains new associates and implements an ongoing training program for all customer service associates.
Ensures associates are aware of changes to store policies procedures etc. Provides input to associate work performance reviews keeps supervisor informed of status of work operations problems etc.
As required posts merchandise transfers and reports of goods received to ensure proper inventory balance.
Work is reviewed in terms of adherence to applicable procedures and efficiency of accomplishment of assigned customer services functions
Requirements
GENERAL EXPERIENCE
6 months responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
AND SPECIALIZED EXPERIENCE
6 months progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled.
SUBSTITUTION OF EDUCATION FOR EXPERIENCE
Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.
At any level specialized experience may be substituted for required general experience.
Full Time
Retail
$44k-55k (estimate)
12/22/2023
05/06/2024
mynavyexchange.com
VIRGINIA BEACH, VA
7,500 - 15,000
1946
ROBERT J BIANCHI
$1B - $3B
Retail
The Navy Exchange Service Command (NEXCOM) is a global organization with 14,000 associates. As a world-class retailer offering a range of products and services, we are proud to serve the best customers in the world - active duty military, retirees, reservists and their families. Our mission is to provide these customers quality goods and services at a savings and support Navy quality of life programs. Endless Opportunity: While NEXCOM has six different business lines, the majority of our employees work for the Navy Exchange retail locations, the Navy Lodge hotels, or at NEXCOM corporate headqu...arters. Working for NEXCOM offers a diverse range of opportunities and career paths for upward mobility or transition through training and experience into a new field of work. About Our Business Lines: Our six business lines are: Navy Exchange, Navy Lodge, Ship Store, Uniform Program Management Office (UPMO), Telecommunications Program Office (TPO) and Navy Clothing and Textile Research Facility (NCTRF). There are 300 Navy Exchange stores, 40 lodges, over 100 uniform shops along with an uniform mail order program and approximately 160 ship stores operated under our technical guidance providing sailors with a little bit of home across the world. We welcome applicants from both the civilian and armed services communities. Please visit us at www.NavyExchange.jobs to learn more about NEXCOM and view hundreds of openings around the world!
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