244 Customer Experience Manager Jobs in Chicago, IL
Nature's Fynd is Hiring a Customer Experience Manager Near Chicago, IL
**Customer Experience Manager**
Chicago, IL / Sales & Marketing / Full-time Natures Fynd is a groundbreaking food tech company born out of NASA-supported research on extremophiles in the geothermal pools of Yellowstone National Park. Our novel fermentation technology produces a sustainable source of complete protein using only a fraction of the resources required by traditional agriculture. As the challenge to feed the worlds expanding population grows, our mission is to create amazing foods and materials that provide sustainable choices and nurture the planet.
Were looking for passionate, driven, and ambitious people to join our fast-growing team.
The Customer Experience Manager will play a crucial role as the company grows and customer interactions increase. This person will be responsible for managing a holistic customer experience program, from customer support, to proactive community engagement, to developing strategy and infrastructure.
The Customer Experience Manager needs to be a people person, both empathetic and also able to handle higher-stress interactions. Support experts with a diverse background and skill set will do well here. They need to be highly detail-oriented while maintaining flexibility. The right candidate will thrive in fast-paced environments and display exceptional multi-tasking skills and a proactive and problem-solving attitude. They will work alongside a cross-functional team to meet the demands of the business, but more importantly, the customers.
They are expected to communicate effectively to ensure objectives are met and to guide strategic decisions in the early stages of planning and projects. They should stay up to date with industry trends and competitors, produce ideas/innovations, and proactively keep the team up to date on project milestones and issues as they arise. **Primary Responsibilities:**
Respond to customer questions, comments, and concerns via email and social
Establish proper infrastructure within our CS tool (HubSpot)
Implement intuitive tagging/categorization to analyze trends and glean valuable insights
Implement KPIs and reporting
Roll out effective insight-sharing process across the company to ensure teams are informed and actions can be taken when and where needed
Lead community engagement through proactive interactions on relevant posts/topics using social listening tools (Sprout Social, custom searches, etc.)
Create and maintain documentation and training materials
Stay current on latest trends and best practices
Serve as a thought leader, customer advocate, and partner to employees and customers
**Professional Experience & Qualifications Required:**
35 years experience in customer support
Strong empathy for customers and ability to de-escalate customer issues
Able to bring ideas to help customer retention
Strategic thinker with strong analytical skills
Excellent communication skills across mediums (verbal, written, presentation) and stakeholder groups (employees, execs, customers)
Outstanding listening skills
Experience working with Customer Support platform (HubSpot, Salesforce, Zendesk, etc)
Experience optimizing Customer Support processes and infrastructure
Experience working at a startup/high-growth company
Understanding of Food and Beverage industry
Job Summary
Full Time
$86k-127k (estimate)
05/01/2024
05/19/2024
naturesfynd.com
CHICAGO, IL
25 - 50
2012
THOMAS JONAS
$5M - $10M
Retail
Related Companies
About Nature's Fynd
Natures Fynd is a Chi ca go-based food com pa ny cre at ing ver sa tile alterna tive pro teins to nour ish the worlds grow ing pop u la tion while nur tur ing the plan et. Born out of research con duct ed for NASA on microbes in Yellowstone Nation al Park, the companys break through tech nol o gy pro duces Fy. Fy is a new-to-the-world, nutri tion al fun gi protein that only uses a frac tion of the resources required by tra di tion al agri cul ture. We use Fy to make delicious, nutritious, and sustainable meat and dairy alternatives.
The following is the career advancement route for Customer Experience Manager positions, which can be used as a reference in future career path planning. As a Customer Experience Manager, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Manager. You can explore the career advancement for a Customer Experience Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Manager job description and responsibilities
Begins with understanding each customer and their specific need.
01/05/2022: Muskegon, MI
Collecting customers’ feedback keeps the CEM on the right track to designing the perfect customer experience.
02/23/2022: Lima, OH
They supervise the customer experience and service teams, direct and monitor their activities and train their members.
01/19/2022: Pensacola, FL
They're also responsible for leading both the customer service and the customer experience teams.
02/21/2022: Charleston, SC
Businesses need to acknowledge customer feelings, which can be done through active listening, making statements and asking questions related to what the customer has said.
02/11/2022: Roanoke, VA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Manager jobs
They work alongside upper management to promote retention of customers and overall positive experience with the brand.
12/23/2021: Idaho Falls, ID
Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
01/20/2022: Passaic, NJ
Measure and analyse customer feedback.
02/11/2022: Bradenton, FL
Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor.
12/21/2021: Alexandria, LA
Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
03/03/2022: Newark, NJ
Step 3: View the best colleges and universities for Customer Experience Manager.
