The Milieu Specialist / Receptionist provides administrative support by greeting and directing clients, answering phones, and performing word processing and data entry as well as other duties as assigned.

ESSENTIAL JOB DUTIES:

• Provide client support as required.
• Answer multi-line phone system, direct calls, take messages.
• Schedule client appointments by maintaining schedules and calendars.
• Sort, screen, and distribute incoming mail and process outgoing mail.
• Facilitate client medication call, maintain all medication sheets, and document proper distribution of medications.
• Perform typing assignments, data entry and general office support as assigned.
• Coordinate the collection, filing, processing, maintenance, retrieval and distribution of medical records.
• Provides administrative support to other Totem Lodge-based programs.
• Covers front desk reception duties.
• Notify counselors of client’s progress or problems.
• Keep daily log of pertinent events.
• Prepare files and intake packets for incoming clients.
• Make appropriate referrals.
• Maintain facility in a clean, orderly fashion while on duty.
• Do regular sweeps of facility, poison checks, client checks, and ground checks.
• Follow orientation procedures for all new admissions or re-admissions.
• Orientate new clients to treatment– review client handbook with client
• Assist with new admissions such as preparing room assigned to and bed linens, preparing admission pack for clients (towels, bed linens and blankets, t-shirt and pants), personal belongings search and heat treatment, completing the personal possessions inventory list
• Attend staff meeting as assigned.
• Maintain client confidentiality in conformance with the program guidelines and federal law.
• Complete clinical documentation in client records, as needed.
• Ensure quality of programs in accordance with all program guidelines and NARA policies.
• Meet regularly with management team of Totem Lodge as needed.
• Complete Incident Report Forms and participate in incident reviews as needed.

Other duties as assigned.

QUALIFICATIONS:

• At least one year’s experience working in an office setting including operating a multi-line phone.
• Experience in medical office setting and/or social service agency preferred.
• Experience working in an alcohol and drug addiction program.
• Understanding of 12-step philosophy.
• Ability to type 50 words per minute with accuracy.
• Requires superior organizational, multi-tasking, and prioritization skills.
• Ability to lift minimum of 50 pounds.
• Effective written and oral communication skills.
• Current CPR certification or ability to become certified within 30 days of hire.
• Ability to work effectively in residential environment with clients and staff.
• Serve as positive role model for clients and staff members.
• Ability to maintain professional healthy boundaries with clients and staff members, and treat each individual with respect and dignity.
• Ability to provide support and direction to staff.
• Ability to triage issues and problems and mobilize staff to respond.
• Work collaboratively with clients, other NARA staff, team members, and to treat everyone with respect and dignity at all times.
• Experience working within the Native American/Alaska Native community is considered a plus.
• Ability to pass a pre-employment or for cause drug tests.
• Ability to pass criminal background and DMV checks.
• NARA NW is fully committed to supporting sobriety. All employees must agree to model sobriety, both on and off the job, including no alcohol drinking, no illicit drug use, no marijuana use, and no prescription drug abuse behavior. If in recovery, must have been sober/clean for a length of time sufficient to demonstrate that will be able to model sobriety.