Patriot Pool and Spa is hiring a Client Success Specialist-Inventory to join its Austin, Texas office!

The Swimming Pool Industry is changing and growing, and National Pool Partners is at the forefront. Come join a team that is expanding nationally and offering growth opportunities while still retaining the culture and feel of a small business.

We seek a friendly professional to join our team to answer and attend to customer service calls. This position requires someone who "smiles over the phone" and has experience and willingness to deal with various customer calls. General administrative duties may also be included in this role as needed.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provide friendly and timely customer service-Customer-centric
• Performs front desk, including triage of calls and switchboard
• Sells products and services to customers with the support of Service and Repair teams
• Creates invoices and takes payments using company software
• Maintains accurate customer files
• Track lead sources of all customers
• Assist operational roles with customer contact and follow-up
• Creates and sends out quotes to customers
• Take deposits for large repair jobs
• Update expired autopay information in appropriate systems
• Answers billing questions and assists with collection calls/emails
• Perform other duties as assigned
• Inventory experience required

Competencies/Skills:

• Ability to work independently and to plan, organize, and schedule work
• Ability to quickly learn new software and mobile applications to communicate with team members
• Maintain positive and cooperative working relationships with customers, supervisor, and team members
• Attention to detail and strong customer service skills
• Dependability, punctuality, and trustworthiness
• Requires high tolerance for ambiguity, good judgment, strong work ethic, and a sense of urgency
• Ability to deal with difficult situations in a professional manner
• Ability to demonstrate initiative, leadership, and collaboration in a friendly and professional demeanor
• Excellent organizational skills and attention to detail
• Excellent written and verbal communication skills at all levels of the organization required with strong follow-up and follow-through
• Must be able to manage multiple priorities, assimilate information with accuracy, and consistent attention to detail, and follow through on commitments
• Proficiency in Microsoft Office products
• Physically, the position requires walking, standing, and sitting for long periods in an office environment

Education, Licensure, and Experience Requirements:

• High School Diploma/GED or equivalent experience
• At least 1-year experience in an office environment
• Previous experience in the service industry is a plus
• Experience working in a fast-paced and highly cross-functional organization
• Familiarity with pool service language and equipment is a plus
• Valid Driver’s License, 3 years of verifiable driving history, and clean driving record

Environmental Conditions and Physical Requirements:

The environmental conditions and the physical requirements described below are representative of those that must be met by an employee to perform the duties & responsibilities of the job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform their duties.

Environmental Conditions:

General Office Environment: The noise level in an office environment is generally quiet.

Outdoor Service Environment: The position will be exposed to various work conditions in various client settings. Indoor conditions may include dust, heat, cold, noise, etc. Outdoor conditions may include exposure to the outdoor elements, seasonal weather, damp and/or dusty locations, freezing conditions, and hot conditions. The noise level in the work environment is moderate.

Physical Requirements:

If performing office duties, the Employee must sit, stand, hear, and use hands to operate all office equipment. The employee must also view computer monitors for long periods of time. Vision requirements include close vision and the ability to adjust focus. The employee will occasionally be required to lift, generally no more than 25 pounds.

At client locations: While performing the duties of the position, the employee is regularly required to stand, walk, sit, climb, bend, kneel, reach with hands and arms, crouch, crawl, twist, push/pull, lift/carry on a regular basis up to 15 lbs. throughout the day, lift/carry occasionally lift up to 50 lbs., hand, eye, and foot coordination. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus—the ability to swim, as this position may work near swimming pools.

This is a fast-paced position. We’re looking for a team member who can multi-task, is a problem solver, and doesn’t shy away from conflict resolution. Good attendance and punctuality are a must.

**This position is In-office in Austin, Texas **

Compensation – This hourly position is paid weekly. You will receive paid on-the-job training and all the tools to succeed. Starting pay will depend on experience.

Starting at $19 hourly

As a valuable member of our team, you will receive an industry-best benefits package that will provide you with support and reassurance both inside and outside work. This package includes industry-leading 401 (k) matching, health and dental benefits, life insurance, and career advancement opportunities.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

National Pool Partners, Inc. respects, embraces, and celebrates employee diversity. National Pool Partners does not discriminate on the basis of race, religion, gender, sexual orientation, gender identity, color, age, protected veteran status, national or ethnic origin, the presence of any sensory, mental, or physical disability, or any other status protected by applicable law. National Pool Partners believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.