A successful Field Service Technician (FST) will inspect, service, troubleshoot, install, maintain, and repair industrial doors, loading dock equipment, and material handling systems throughout the Southwest Region. FSTs must be available to travel throughout Orange County, LA County, Riverside County, San Bernardino County, San Diego County, and beyond, in some cases. However, Dispatch does their best to keep FSTs close to home.

FSTs must be presentable and showcase good customer service skills, as you will serve as the face of the company and be the primary point of contact at the job site representing NES. FSTs will also work directly with our sales team and act as a technical resource. FSTs will sometimes work in teams of 2, but may be required to work independently in the field. FSTs must be able to work independently or with a team in a field environment.

This position requires some experience with welding and working with mechanical, hydraulic, and/or electrical systems. Prior experience in the repair or installation of industrial equipment and welding is preferred, but not necessary. This position requires the ability to work outdoors, at heights, and lift up to 75 lbs. Due to our customers' policies, this position requires a complete background screening. Also, candidates will be required to drive company vehicles, so a pre-employment drug screening, along with clean driving record and satisfactory DOT physical are mandatory.

While most of our training is hands-on in the field alongside an experienced FST, we also provide Employment Orientation to teach you the fundamentals of the equipment and our company culture. We’re proud to say that our employees work together to help build the best work environment in the industry.

Responsibilities:

• Coordinate with Dispatch.
• Serve as the primary point of contact for customers.
• Perform Preventative Maintenance by cleaning, lubing, cycling, and inspecting all aspects of serviceable equipment.
• Troubleshoot industrial equipment, mechanisms, as well as mechanical and electrical circuits.
• Perform inspections, repairs, service, testing, troubleshooting, and install on a variety of warehouse and loading dock equipment.
• Assist with larger jobs, as needed, in coordination with Field Service Manager.
• Complete detailed service reports at the end of each assignment.
• Maintain company truck, phone, and safety gear (provided by company).
• Ability to thrive in a diverse, fast paced, technology-driven, field service environment
• Follows all safety procedures and company policies at all times
• Able to work well without supervision and in a team environment

Qualifications:

• Experience with maintenance and/or repair of commercial doors, loading docks, dock levelers, and other related warehouse and industrial equipment.
• Experience in welding or steel fabrication.
• Experience with electrical work.
• Experience in Mechanical, Commercial, and Industrial Maintenance.
• Able to thrive in a diverse, fast paced, technology-driven, field service environment.
• Able to follow all safety procedures and company policies at all times.
• Able to work well without supervision and in a team environment.
• Must have excellent customer service skills and be a strong communicator.
• Must maintain a professional demeanor at all times.
• Must have a valid A, B or C Driver’s License with a Department of Motor Vehicles (DMV) driving record acceptable to our insurance carrier.
• Must be able to pass a criminal background check.
• Must be able to pass a standard Department of Transportation (DOT) physical.

Benefits:

• Medical/Dental/Vision (50% employer contribution for Medical)
• Additional Insurances: Life, Critical Illness, Accident, etc.
• 401(k)
• 2 weeks Paid Time Off
• 7 Paid Holidays
• 1 Floating Holiday
• Company-branded gear
• Tuition Reimbursement
• Aerial Lift Certification AND Forklift Certification
• OSHA 10/30 (dependent on role)
• Company provides company owned iPhone and all necessarry PPE at day one orientation.
• Personalized OSHA-compliant fire-rated uniforms (pants/shirt) upon completion of 90 day probation period.
• Van/truck, gas card, iPad, and all necessary tools and equipment upon completion of appropriate training.
• Overtime Opportunities.
• Paid drive time.
• Comprehensive training program.
• HUGE room for growth; we're always open to CREATING new roles to fit our needs and people's strengths.
• Technicians get top priority when applying internally to any position.
• Weekly Paychecks.
• Free Employee Assistance Program.
• Free Wellness Program.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to wear approved Personal Protective Equipment (PPE), carry tools, use hands to maneuver, handle or feel, and hear and talk. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move tools and equipment up to 100 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Employees must maintain a high level of self-awareness about their surroundings due to the high level of high voltage AC/DC power in the work environment.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work is performed in various locations, including warehouses, distribution centers, manufacturing plants, and food-grade facilities. Employees may work with co-workers’ side-by-side with a moderate level of activity being performed. Exposure to high voltage AC/DC power is very common in many work environments. The noise level in the work environment is moderate to high.

NES considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.