Nation's Home Medical Equipment is seeking a full-time Customer Service Representative for our Complex Rehab department to work in-house at our Owings Mills office. Typical schedule will be Monday - Friday 8:30 AM - 5 PM.

Primary duties include:

• Take incoming customer calls, questions, and orders
• Advise patients/caregivers of the order placed on their behalf and to confirm all patient demographic information.
• Obtain authorization for medical treatment from appropriate sources
• Acquire clinical information needed for order processing or reimbursement and assures customer qualifies under Insurance guidelines
• Communicate any financial responsibilities and/or additional information necessary to process the order received
• Coordinate equipment repairs
• Provide information on equipment, supplies, and services
• Consider patient needs and promotes company products and services
• Occasionally verify insurance eligibility for patients
• Work collaboratively with peers across departments to solve problems creatively and urgently

EXPERIENCE/EDUCATION/QUALIFICATIONS:

• High School diploma or equivalent required.
• At least one (1) year customer service, preferably in a medical field, required
• Experience and comfort using computer software required (data-entry, billing systems, etc.)
• Medical office/billing or DME experience preferred.
• Experience or training with medical/insurance terminology preferred.
• Knowledge of State and Federal (HIPAA) laws preferred
• Knowledge of Durable Medical Equipment, specialty wheelchairs, personal protective and safety equipment, multi-line phones, computer systems, point of sale systems and all other office equipment preferred
• Experience with insurance compliance/regulatory/billing requirements including local coverage determinations (LCDS), contracted providers, referral procedures, coding and billing information will be helpful
• General knowledge of medical records, procedures and terminology. Ability to read, interpret and apply policies, procedures, laws and regulations.
• Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Rotating shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• Pre-employment requirements include a drug screen, background check, and TB (Mantoux skin) test. Employees must also be fully vaccinated against COVID and get annual flu shots OR provide religious or medical exemptions. Are you able to comply with these requirements?

Work Location: In person