The primary contribution of the MLS Support Specialist to NABOR is to ensure that work related to MLS administration and to telephone coverage will be performed in a friendly and efficient manner that demonstrates a desire to have NABOR perceived as a standard of excellence for member services among Florida’s Associations of REALTORS.

Assists the Director of MLS in the activities and operations of the MLS functions. The MLS Administrator performs a wide variety of tasks, and in doing so is an important resource in marketing NABOR’s programs and services to members and applicants through a wide knowledge of NABOR’s programs and services. This person will need to interact positively with members, leadership/volunteers, and staff with a high level of professionalism, service, and confidentiality. Most importantly, we seek someone with outstanding customer service skills, who proactively solves problems and enjoys a challenge.

1. Provides MLS technical support for all MLS products via email and phone inquiries.

• This person will be crucial in handling the front-line support for the MLS.
• Assists members in troubleshooting issues with all of the MLS Tools.
• Answers and responds in a timely manner to phone calls, voicemails and emails.
• Assists with MLS Compliance.
• Become knowledgeable in the MLS Rules and Regulations to better assist with member inquiries.

2. Performs other duties as directed by the Director of MLS or the CEO

Works closely with the Director of MLS, coordinates activities with appropriate staff, primarily the MLS Department.

Has contact with the members on a variety of services.

• Good communication and listening skills, both in person and on telephone.
• Outstanding customer service skills.
• Organizational skills.
• Ability to coordinate and monitor a variety of activities.
• Computer applications for position, e.g., Microsoft Word.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person