Napa Home & Garden is looking for a Customer Service Representative to join our team to support and provide a critical interface between all aspects of customer service in the company; promote and implement the company's core values and excellence in customer service, and be responsible for maintaining strong relationships with internal and external customers.

Duties and responsibilities

• Establishes and maintains strong relationships with external customers taking care of their needs by providing support, information, and guidance.
• Maintain a broad knowledge of company products, services, and promotions.
• Assist the customer with questions, accurate data entry for invoicing, credits, and maintain accurate files.
• Take customer orders and process payments; process invoice/direct bill for complete orders. Contributes to the team atmosphere
• In order to perform clerical and administrative duties, actively contributes to the team atmosphere.
• In order to meet customer's needs must correspond with various inter-office departments.
• Inquire research, track and verifies data, and provides customer feedback on the status of the customer orders.
• Communicating with customers via email/phone/fax in a timely manner.
• Responsible for a significant amount of data entry and computer navigation.
• Utilizes software programs for functional areas, to compile and generate reports, statistics, timelines, tables, and graphs.
• Directs or routes customer calls to appropriate department contact for assistance.
• Supports maintaining a safe working environment and focuses on safe work habits.
• Maintains a focus for self and team on continuous learning that will enhance skill sets and growth opportunities.
• The responsibilities and duties outlined are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary and needed by the Company.

Skills

• Exceptional customer service capabilities and customer focus
• Demonstrates high proficiency in Microsoft Office Suite and Outlook
• Excellent oral and written communication skills
• Ability to multitask and problem-solving skills
• Impeccable time-management, organizational, and attention to detail skills
• Knowledge in home fashions, gifts, textiles, or retail industries
• Ability to work both independently and in a group setting

Competencies

• Positive Energy Level
• Good Customer Relationships
• Team Player
• Maintains stable performance under pressure
• Takes Initiative
• Time Management
• Independence
• Speech clarity - requires the ability to speak clearly

Qualifications

• A high school diploma and/or equivalent experience
• 1-2 years or more years in an Administrative, Customer Service, or related field experience
• Must be familiar with customer resolution techniques
• Must have strong computer and data entry skills, order processing systems

Physical requirements

• Sitting, Standing Walking
• Prolonged use of computer involved; use of hands and finger coordination; specific vision abilities required by this job include close vision, distance vision. Color vision, depth perception, and ability to adjust focus as needed.

The successful candidate must be able to pass a pre-employment background check and drug screening.