Nakupuna Solutions is seeking for a SharePoint Site Migration Agent/Client Liaison that is highly motivated and customer-focused individual to play a pivotal role in our upcoming large-scale site migration project using a Scaled Agile Framework (SAFe) approach. You will act as both a migration Client Liaison and safe product owner, ensuring seamless communication, managing expectations, and driving the successful migration of all client sites.

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Client Liaison:
• Serve as the primary point of contact for the client, managing all communication and addressing their inquiries
• Facilitate all client meetings
• Clearly explain complex technical concepts to the client in a way that is easy to understand
• Identify and escalate any client concerns or challenges to the appropriate team members
• Document client requirements and changes in a clear and concise manner
• Proactively manage client expectations with realistic timelines and keeping them informed throughout the migration process
• Perform basic triage on escalations, identifying the right team members or subject matter experts (SMEs) to address specific issues

• Product Ownership (SAFe):
  • Manage the backlog, prioritizing site migrations based on complexity, business criticality, and dependencies
  • Work with stakeholders to define user stories, acceptance criteria, and success metrics for each migration
  • Refine and groom the backlog continuously to ensure it reflects the latest client priorities and project needs
  • Collaborate with the development team throughout the sprint cycle to ensure smooth delivery of migration goals
  • Own the product vision and roadmap, advocating for the client's needs and aligning them with the overall project strategy

• Additional Responsibilities:
  • Possess a strong sense of urgency and ensure timely completion of migration tasks
  • Maintain meticulous attention to detail, ensuring all migration requirements and specifications are met
  • Contribute to the development of a scalable migration framework and best practices
  • Continuously learn and adapt to the agile methodology and SAFe principles

Experience/Qualifications:

• Minimum 3-5 years of experience as a Business Analyst, technical project management or client liaison role.
• Proven experience in working with agile methodologies, preferably SAFe.
• Strong understanding of website development principles and technologies (a plus).
• Excellent communication and interpersonal skills with the ability to build strong relationships with diverse stakeholders.
• Exceptional organizational and prioritization skills.
• Detail-oriented with a meticulous approach to documentation.
• Ability to work independently and manage multiple priorities simultaneously.
• Strong customer focus with a commitment to client satisfaction.

Clearance Requirements: This position requires an active Public Trust security clearance. Must be a U.S. citizen.

Physical Requirements: In addition to the skills and qualifications mentioned above, candidates must, at a minimum, be able to meet the following physical requirements.

• Ability to lift up to 25 pounds
• Ability to use stairs without assistance
• Ability to perform repetitive motions with the hands, wrists, and fingers
• Ability to engage in and follow audible communications in emergency situations
• Ability to sit for prolonged periods at a desk and working on a computer
• Ability to stand, sit, walk, lift, carry, reach, kneel, crouch, bend and climb a step stool/ladder