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SUPERVISOR:Constituent Experience, Call Center Director
DATE EFFECTIVE:September 21, 2020
DATE REVISED:September 21, 2020
LOCATION: Remote
TRAVEL: Moderate
JOB CLASSIFICATION: Non-Union
JOB LEVEL:4
POSTION SUMMARY
The NAACP is seeking a Constituent Experience, Call Center Manager to optimize operational efficiency by overseeing the daily workflow of the Department. In collaboration with the Director, the Manager supports the mission and vision of the Association by leading the Call Center Team to enhance service quality, improve constituent response times and complement member satisfaction by offering outstanding service, support, and resolution to constituents and members. The Manager will implement procedures to lead a growing Call Center Team to cultivate and grow membership in the Association. Travel for this position is moderate and varies according to work assignments.
RESPONSIBLILITIES/DUTIES
QUALIFICATIONS
Education/Professional Experience
Full Time
$65k-96k (estimate)
01/18/2024
05/12/2024
naacpcolliercounty.com
Naples, FL
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