The ideal candidate for this position:

• -Has experience working in customer service and/or the food service industry
• -Can work a flexible schedule including weekends and holidays
• -Has a reputation for giving great service to guests and coworkers
• -Is enthusiastic about sharing our Aloha spirit with our guests
• -Can maintain a pleasant smile and demeanor throughout the shift
• -Can handle multiple tasks at one time
• -Is self-motivated, especially under pressure
• -Communicates Aloha in person and over the phone
• -Has good problem-solving skills

Performance Expectations:

• -Makes eye contact and greets guests with Aloha and enthusiasm
• -Treats customers and co-workers with courtesy and respect
• - Answers the phone with Aloha and takes to-go orders
• - Maintains flow of seating to allow co-workers to effective serve guests
• - Coordinates seating for Reservations and large parties
• - Communicates to supervisors when help is needed to maintain customer service
• - Is knowledgeable and able to answer guest's questions
• - Maintains a waitlist and informs guests of their status in line
• - Helps servers buss tables as needed, when able
• - Informs guests of daily specials while in line or seating the guests
• - Assists guests with selecting a seating area based on availability
• - Positively responds to requests for assistance from co-workers and guests
• - Remains within viewing of the door throughout shift
• - Takes initiative to help in any area of the restaurant when slow