The ideal candidate for this position:

• -Has 2 years experience working in customer service and/or the food service industry
• -Can work a flexible schedule including weekends and holidays
• -Has a reputation for giving great service to guests and coworkers
• -Is enthusiastic about sharing our Aloha Spirit with our guests
• -Can maintain a pleasant smile and demeanor throughout the shift
• -Has a proven sales record
• -Can handle multiple tasks at one time
• -Is self-motivated, especially under pressure
• -Is able to maintain "on stage" presence throughout shift-
• -Is able to learn and retain new flavors/ingredients
• -Communicates Aloha in person and over the phone
• -Has good problem-solving skills
• -Is able to pass and practice the Maui County Department of Liquor Test
• -Is able to pass and practice the TiPS training course
• -Is able to pass and practice the Food Handlers training course

Performance Characteristics:

• -Enthusiastic
• -Outgoing
• -Fast Learner
• -Retains Information
• -Detail Oriented
• -Team Player

Performance Expectations:

• -Makes eye contact and greets guests with Aloha and enthusiasm
• -Treats customers and co-workers with courtesy and respect
• -Can lift and carry up to 20 pounds
• -Can communicate effectively to both customers and co-workers during busy periods
• -Accurately describes menu items and daily specials in an appealing way
• -Suggests items to create a positive experience for guests regardless of sales price
• -Execute heroic guest service
• -Participates in food delivery to guests as available
• -Communicates to supervisors when help is needed to maintain customer service
• -Is knowledgeable of the menu and able to answer guests questions
• -Pre-busses tables for faster clearing/cleaning
• -Clears and Cleans tables own section as a priority and others as available
• -Positively responds to requests for assistance from co-workers and guests
• -Remains within viewing of the guests throughout shift
• -Takes initiative to help in any area of the restaurant when slow
• -Complete side work in a timely manner and accurate